Re: Manual scan freezes

Rufesus

manual scan freezes every time I try to run it.... i cannnot use the mouse and/or keyboard how can I fix this?

Ukko

Hello,

 

So, just how it was with topics like:

• https://community.f-secure.com/t5/F-Secure-SAFE/Manual-scan-freezes/m-p/101888
• https://community.f-secure.com/t5/F-Secure-SAFE/F-secure-SAFE-Manual-Scan/m-p/109162

Could you try to contact their official Support channel (chat, for example):

• https://www.f-secure.com/en/home/support/contact

for proper investigation.

 

Otherwise, maybe good to know more information about your situation:

- what is your F-Secure solution? F-Secure SAFE and what is your build?

- what is your OS? Windows?

- manual scan for certain item? or for any? in addition, "manual scan" is "scanning" from user interface or by right-click for item (context scan)?

- freeze is right after running? Or after some seconds of scan?

 

Thanks!