F-Secure no longer works on my iPhone 7S. Need to turn it off for EVERYTHING.

LaurieS Posts: 3 New Member

For some reason F-Secure stopped working on everything on my cell phone.  I have to turn it off to access the internet, my bank & even opening apps I already have on my phone.  What am I paying for if I have to keep it off.


  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @LaurieS 


    May I know the F-Secure Freedome version running on your iPhone? Have you tried to uninstall and re-install the Freedome app?


    Kindly try deleting VPN configuration and turn ON again then see if this solves it.


    You can also try to Enable the IKEv2 if the previous steps does not fix the issue.


    To Remove VPN configuration on iOS:
    - Open Freedome app
    - Tap Settings
    - Tap Remove VPN Configuration


    To Use IKEv2 Protocol
    - Open Freedome app
    - Tap Settings
    - Turn On the switch


    Let us know if this fixes the internet issue on your iPhone caused by Freedome.

  • LaurieS
    LaurieS Posts: 3 New Member

    I'm using V2.8.10.6532.  I'll delete it & reinstall & see if that make a diff.  If not, I'll let you know.  Tanx.

  • LaurieS
    LaurieS Posts: 3 New Member

    My phone is running V2.8.10.6532

    My MacBook Pro is running 2.27.5861.0


    I removed it from both my comuputer & phone & I still can't use it.  Bummer.  What am I paying for.

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