Script error - cannot solve; cannot uninstall

Sze

Hi there. I attempt to install F-SecureOnlineScanner, but a script error reappears whenever i attempt to install or to switch on my computer. This is a bit annoying. 

 

I have tried the official uninstaller, but it did not work. 

 

I no longer want to user this scanner anymore, but just want to get rid of the error message whever I turn my computer on. Can anyone help?

Sze

Ukko

Hello,

 

There was a discussion with related view:

• https://community.f-secure.com/t5/Other-Home/I-failed-to-set-up-F-Secure/td-p/115577

Could you check this topic and doublecheck whether any suggestion is useful for your experience or not(?!).

 

Thanks!

Sze

Many thanks. I indeed read all the related threads before posting, as the threads offer no quick solution.

 

I am using Window 7.  I no longer want to use any F-secure products given the troubles of the script error stuff, and I tried (1) update the IE, (2) untick "checking script errort" in IE, (3) use the official uninstaller for F-secure products.  But this script error box still appears everytime I login to my window.

 

I just want a simple method to remove this script box - I do not even want to use any F-secure products anymore.

Ukko

Hello,

 

Thanks for your feedback.

 

Just as sidenote: I am only an F-Secure user (their home solutions).

In general, it is possible to try reach their official Support Channel (chat as example) for potential remote help. Although, I am not sure whether this is a case for their work or not. But just because sounds that trouble is pinned to F-Secure Tool and there are multiple topics about - maybe good to, at least, inform them about. 

Probably, it is only not so tricky method to remove this script box.

---

Otherwise, need to troubleshoot a bit.

So, if Windows 7 with all available updates (installed) , Internet Explorer with most recent available build for Windows 7 (11) and with its further updates.... then good to check next things:

-- for example, what is about Autorun / Autostart keys?

With Windows 7 - possible to press "Win + R" (to launch "Run"), to type "msconfig" and then to open "Autorun / Autostart" tab.

Look if any entry is about this tool and if so - delete it.

 

-- maybe to clean up Browser's cache or Temp folders.

In addition, manually search filesystem against "F-Secure" keyword and to remove this folders.

Of course, restart/reboot system then and check situation.

 

-- another tricky suggestion is restore back Internet Explorer from its current build (Internet Explorer 11?) to default (to uninstall updates / deactivate it / or to install previous builds). Just as check (with further updating back).

 

There is another Microsoft article with good overview (perhaps):

• https://support.microsoft.com/en-gb/help/308260/how-to-troubleshoot-script-errors-in-internet-explorer

Completely good itself, but also with steps how to remove Temporary Internet Files. And with suggestion to try install latest DirectX:

• https://support.microsoft.com/en-gb/help/179113/how-to-install-the-latest-version-of-directx

Although, these points (probably) were mentioned during previous discussions.

I will recommened to try "DirectX"-point before any futher steps.

 

Thanks!