Issue with F-secure Antivirus on Windows7

Adora

The program worked seamlessly and after Windows7 update it disapeared from Programs List.

Some F-secure services are running in the background, though (see below).

 

I cannot uninstall the software because it does not exist in Programs. I also tried to upgrade the software by running the new installation file. I got an error (see below).

 

How can I renew the software? Are there any logs where I can track the problem?

 

 

After my

Ukko

Hello,

 

I am only an F-Secure user (their home solutions).

 

There are some steps to do:

-> If you want to try check some logs (or more nice to contact official F-Secure Support Channels) - then it is possible to create fsdiag file:

• https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

there is available version for downloading:

• https://www.f-secure.com/en/web/home_global/support-tools

((Support Tool (FSDIAG)))

In general, there is an ability to unpack fsdiag and check logs (but I am not sure what is most relevant logs for your situation). And to doublecheck, for example, Windows log journal. But, all in all, good to contact F-Secure Support channels (for example, chat) and to transfer fsdiag for analysis:

• https://www.f-secure.com/en/web/home_global/contact-support

---

-> For uninstalling broken installation (and ability to reinstall it back) - possible to download F-Secure Uninstallation Tool:

• https://www.f-secure.com/en/web/home_global/support-tools

(Uninstallation Tool for Windows)

 

For reinstallation (since your experience is about F-Secure AV) - need to know your subscription code (activation key). And installer is available under next page (F-Secure Anti-Virus):

• https://www.f-secure.com/en/web/home_global/downloads

But just because such a situation sounds tricky - maybe it is, anyway, good to contact Support for ability to investigate reasons.

And if something is unclear (sorry for my English) - always possible to re-ask there. Maybe someone will suggest something better!

 

Thanks!

Jaims

Hi @Adora 

 

Just to add to the information provided by @Ukko Firstly, ensure your windows update are all cleared - steps are provided in the below link .

 

Secondly, use our uninstallation tool to remove the remnant of F-Secure product from the previous failed installation. Once you have performed these 2 important tasks, the installation of F-Secure Antivirus should go smoothly.

 

https://support.microsoft.com/en-us/help/3067639/how-to-get-an-update-through-windows-update