Google File Stream blocked by F-secure

Evelien

Starting yesterday Google File Stream is blocked by F-secure. The block happens will starting the application& logging in. How can I fix this?

RADRIGUZ

I've got this too! When logging in the whole pc freezes. The only way to unfreeze it is to send the pc to sleep. After waking up, the explorer process is restarted, interface works again. Drive File Stream is grey and signed out..

 

Still figuring out how this is possible!

FS_Ekku

Hi,

 

we are aware of this situation affecting some of our customers using Google Drive File Stream and we are currently working with priority to solve this issue. 

 

As a workaround you can try disabling Real-Time scanning when attempting to login.

 

To disable Real-Time Scanning follow these steps:

 

1. Open the F-Secure SAFE user interface

2. Go to Settings

3. Turn off the Virus protection switch

 

This might allow you to login. You should also be able to turn Real-Time Scanning back on after logging in.

 

We will update this post when we have more information regarding this issue.

 

Evelien

I had to disable deepguard as well before I could login to drive stream again.

FS_Ekku

Hi everyone,

 

We are expecting to release a workaround for this issue early next week. This workaround will be distributed through our automatic update channels and will not require user actions.

 

We will keep this post updated.

RADRIGUZ

@FS_Ekku Good to hear! Thanks for the quick response!

FS_Ekku

Hi everyone,

 

We have now released a workaround for this issue as an automatic channel update.  You can check if you have received the update by following the steps below. If you still have issues with Google Drive File Stream after receiving this update, please open a support ticket through our support pages.

 

1. Right click the F-Secure icon in the Windows system tray
2. Click Open common settings 
3. Go to the updates page
4. Check if you have the following update listed:  F-Secure Ultralight Core Update 2019-02-18_01

 

Joury96

@FS_Ekku I Have the same issue,  the Ultralight Core Update 2019-02-18_01 did not fix it. Windows still freezes when Google drive file stream starts.

FS_Ekku

Hi again,

 

We did notice that the update released yesterday didn't work against all reported cases of this problem.

 

A new version of the workaround has now been released under the name F-Secure Ultralight Core 2019-02-19_01. Like the last version, this update will be applied via an automatic channel update. If you don't yet have this update installed, you should be able to get it by doing a manual check for updates.

 

If you find that even this version is unable to solve the issue with Google Drive File Stream, please reach out to our support team.

 

 

RADRIGUZ

I can confirm that this update resolves the issue with the file stream! Thanks for the quick response!