Error 0c640f9ede referenced memory at 0x00000000 the memory could not be read

socksanchunk
socksanchunk Posts: 1
in Other Home Security products

Hi F Secure

I have had this error pop up when strating the application F secure booster. see screenshot below. Can someone please help before I do a system restore. I have already done a virus/malware check.

Cheers
F Secure.png

 

F Secure.png

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Comments

  • Ukko
    Ukko Posts: 3,402 Superuser

    Hello,

     

    Sorry for my reply. I am only an F-Secure user (their home solutions).

    Based on next topic:

    maybe such trouble is known for official F-Secure Support.

    Possible to contact them via channels like chat or call:

    In general, sounds that it can be generic trouble with system or incompatibility with something.

    Possible to doublecheck if any other security software is a reason. Or to try update drivers/system; or even to check system files integrity. But good to start from try to contact F-Secure Support with ability to receive proper advice (if it is known trouble and there is known workaround/fix).

     

    Good if you will back with feedback about.

     

    Thanks!

    Like
  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hello @socksanchunk and @Ukko,

     

    F-Secure Booster is already end-of-life by end of 2017. For any Booster related issues, please get in touch with Simplitec support here.

     

    Ukko
    1Like
  • Ukko
    Ukko Posts: 3,402 Superuser
    @Laksh wrote:

    Hello @socksanchunk and @Ukko,

     

    F-Secure Booster is already end-of-life by end of 2017. For any Booster related issues, please get in touch with Simplitec support here.

     

    Hello,

     

    Just as feedback:

    I tried to provide article about F-Secure Booster EOL - but this one (there: https://community.f-secure.com/t5/Other-Home/Booster-no-longer-available-for/td-p/90061) is not available anymore.

    In addition, Chat option is still with ability to choose "F-Secure Booster" as subject (but I am not sure what if it is redirect to Simplitec support); and my suggestion was based on this.

     

    Thanks!

    Laksh
    1Like
  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hello @Ukko,

     

    Appreciate your feedback. I noted the Booster option shown in the chat support section. I will take it internally and report it to the corrct team.

     

    Thanks for letting us know.

    Ukko
    1Like
  • NormanYoung
    NormanYoung Posts: 3

    I'd same problem. thanks you

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