Firefox - Banking protection does not work

soihoi
soihoi Posts: 6 Explorer

Hi,

Banking protection has worked fine with Firefox, but today 1.12.2018 it does not appear in Firefox.

With IE is is fine.

Has there been updates somewhere?

Comments

  • Ukko
    Ukko Posts: 3,320 Superuser

    Hello,

     

    Sorry for my reply. I am only an F-Secure user (their home solutions).

    Just as sidenote with another discussions about:


    If your experience is still about troublestate - good to doublecheck some things:

    -- does F-Secure Browsing Protection addon/plugin is still enabled under Firefox?

    -- does something as proxy is used under Firefox?

    -- does it possible to check with another banking website (for sure); for example, https://nordea.no?

     

    Just because all working fine with Internet Explorer -> F-Secure side internal trouble is unlikely(?) point; but more likely to check that F-Secure Browsing Protection addon is enabled under Firefox, visited page is under HTTPS and that connection is not 'proxied' by anything. Otherwise - if it is possible - do you able to provide banking website example and Firefox version (and maybe Windows version) for ability to check it with my own experience (I am also only an F-Secure user and with my F-Secure SAFE beta / Windows 7 and Firefox 64bit 63.0.* was all OK today).

     

    There are also some limitations for Banking Protection feature. But (if so) - your experience should be about temporary troublestate OR based on changes by your steps.

     

    Thanks!

    Laksh
  • martink
    martink Posts: 412 Adventurer

    When you say updates di your Firefox update?

    As Ukko suggests check that the add in is still enabled id Firefox.

  • soihoi
    soihoi Posts: 6 Explorer

    Hi

     

    Thank you for responses.

    Unfortunately I cannot tell exact time of update, but the version currently is

    Firefox Qauntum 63.0.3 (64bit)

     

     

  • Ukko
    Ukko Posts: 3,320 Superuser

    @soihoi wrote:

    Hi

    Thank you for responses.

    Unfortunately I cannot tell exact time of update, but the version currently is

    Firefox Qauntum 63.0.3 (64bit)


    Hello,

     

    If your experience is still about troublestate and all previous suggestions were not useful - one else option is to doublecheck Security Cloud status:

    By these steps - possible to open window where should be visible "Security Cloud: Connected";

    If status is "Security Cloud: Not Connected" - I think that it is can be an explanation. But if so and such trouble is stable with your experience - good to contact their official Support Channel: https://www.f-secure.com/en/web/home_global/contact-support

    since it is fully unexpected; and can only be OK as temporary situation.

     

    Thanks!

  • martink
    martink Posts: 412 Adventurer

    For me banking protection works with FF 63.0.3 and 64 (portable) 64 bit.

    However, the main window in FS-TP says it does not.

    Bankinprotection.JPG

    However, I chatted with support about that. Because on FF addons it says it is enabled and because it pops up when I go to a banking site I can assume it works.

    Extensions.JPG

    FS-TP just is not fully compatible with the portable version of FF.

  • TifaOng
    TifaOng Posts: 32 Former F-Secure Employee

    Hi martink,

     

    Is the issue resolved when you chat with support? If no, what are the steps you've taken?

     

     

    Ukko
  • martink
    martink Posts: 412 Adventurer

    Thanks for asking. The result of the chat was that portable Firefox is not fully supported and if the addon is enabled and banking suppport pops up I can take banking protection to work.

    Ukko
  • TifaOng
    TifaOng Posts: 32 Former F-Secure Employee

    Hi martink,

     

    Thank you for your reply. I'll mark your message as the solution :)

  • martink
    martink Posts: 412 Adventurer

    As the moderator you can do that.

    But soihoi did not necessarily have the same problem or question.
    I was just saying that for me it works so not working is not systematic.

    Ukko
  • soihoi
    soihoi Posts: 6 Explorer

    Hi

    Thank you for your responses.

    I'm a real novice, I noticed that my virusprotection is F-secure Internet Security,not F-secure safe.

    But banking protection does not turn on.

    I notice that your screen shot  on the 'virus protection view' looks similar as mine did earlier - the Mozilla Firefox browser extension....line available.

    but that line has disappeared. I tried to attach a screen shot of my 'virus protection view' but I do not how to attach it here. Maybe that is the reason why the banking protection does not turn on?

     

  • martink
    martink Posts: 412 Adventurer

    Does your main screen say Mozilla FIrefox extension is not in use?

    If it does click Set up now

This discussion has been closed.
Pricing & Product Info