Account ID for Freedome

arcticman
arcticman Posts: 4 New Member
in Privacy VPN

I have a valid license but am asked for an account ID to activate my freedome on one of my five devices. Not sure why i am getting message my subscription needs renewing - logged into my account and have valid licenses for F- Secure Total for 5 items. Not sure what my account ID and not sure why only one of my devices is causing problems when I have a valid license. Any help?

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  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @arcticman

     

    Primarily, your account ID is the same subscription code which you purchased for Freedome (subscription code = account ID for your iOS) but for your case, your My F-Secure login email address is your ID since you already have an existing F-Secure Total subscription. 

     

    Kindly check here for more details.

     

    Do not hesitate to contact us if you have further concern. 

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