Safe is no more on the startup window (10). Want to reinstall

jyvaut58

Hi,

 

F-Secure is on my computer (C:\Program Files (x86)\F-Secure) but doesn't work anymore and doesn't reply when I click on the icon.

 

I think the best would be to reinstall it. But I can't find a soft. I don't want to suppress my license.

 

What should I do?

 

Thank you for the answer.

 

Regards,

 

JYV

 

 

Ukko

Hello,

 

Sorry for my reply. I'm only an F-Secure user (their home solutions).

 

If your solution (and subscription for it) is F-Secure SAFE -> some steps for reinstallation are next one (good to read all steps before try to do):

->> to uninstall F-Secure SAFE by common steps (and restart system):

• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-uninstall-SAFE-on-my-PC/ta-p/15384

->> then possible to use F-Secure Uninstallation Tool (as double clean up):

• https://www.f-secure.com/en/web/home_global/support-tools

->> then need to login into your My F-Secure Account (my.f-secure.com).

where will be visible devices and information about used licences, subscription time and so.

possible to 'remove' unused devices from list:

• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-release-an-F-Secure/ta-p/77905

->> in general, My F-Secure Account portal is place where you do able to get installer with bundled licence for installation.

there is Knowledgebase article about installation flow:

• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187

And some other useful articles (video about installation flow; system requirements):

• https://community.f-secure.com/t5/F-Secure-SAFE/How-to-install-F-Secure-SAFE-on/ta-p/81415
• https://community.f-secure.com/t5/F-Secure-SAFE/What-are-the-system-requirements/ta-p/77885

Another place for getting installers is next page (for F-Secure SAFE - there is tip to login into My F-Secure Account portal):

• https://www.f-secure.com/en/web/home_global/downloads

---

Does it helpful for your situation?

But I can't find a soft. I don't want to suppress my license.

or did you mean something else? And my suggestions are not about your concern?

 

Good to re-ask if something is unclear.

Also, there is ability to use their official F-Secure Support Channels (chat as example) for certified advice and investigations:

• https://www.f-secure.com/en/web/home_global/contact-support

Thanks!