Online scanner: "could not start the scan"

LC-H

Hi, I've tried dowloading and running F-secure's online scanner, but it gives back the error message "could not start the scan" "Your currently installed F-secure product is outdated and incompatible with Online scanner. We recommend that you reinstall your F-secure product to get the latest version"

 

I've just installed this from the official website so it seems strange that It's out of date. I've tried reinstalling it, but that didn't help. There aren't any other F-secure products deoloaded onto this computer, so it can't be that one of those is out of date. (When I first start it, it also tells me that I have Items in quarantine but if I try to view them I get the same error message). 

 

Another computer is also having the same problem, so it must not just be something wrong with this particular one.

 

Thanks for any help!

Ukko

Hello,

 

I'm also only F-Secure user (their home solutions).

Sorry for suggestion

:-> there was topic about beta F-Secure Online scanner.

I'm not sure if it is already stable one (and you tried it).

 But just as potential try:

https://community.f-secure.com/t5/Home-Security/Online-Scanner-beta/td-p/107596

do you able to download this beta Online Scanner build and check situation?

Does it also with such output? 

// later addition: yes, stable F-Secure Online Scanner is already about up-to-date scanner (compared to noted beta). So, maybe it is good to know your system information (what is OS and build) and maybe try to launch F-Secure Online Scanner after try to use their F-Secure Uninstallation Tool).

 

Also, there is Knowledgebase article about known limitations and troubles with Online Scanner (previous design):

• https://community.f-secure.com/t5/Other-Home/Known-issues-and-limitations-for/ta-p/42639

Thanks!

LC-H

Thank you! that uninstalation tool worked perfectly!