Known issues and limitations for F-Secure Online Scanner
This article points out currently known issues and
limitations related to F-Secure Online Scanner.
Online Scanner needs an
When Online Scanner scans files and memory, it queries the file
reputation system located in the Cloud. To be able to do that, Online Scanner
needs a network connection with Internet access.
Online Scanner requires
administrator rights to run
Online Scanner needs admin privileges to scan system memory and
Online Scanner may not
report infections found during file scanning on AV-protected systems
When Online Scanner scans system files, it opens them one by one.
These read operations can be interrupted by existing antivirus software
installed in the system, and if the files are found infected, the antivirus
software blocks and removes them before Online Scanner. In such cases, Online
Scanner reports that no infection was found although the infection itself is
Checking Online Scanner
functionality with an Eicar test file
An Eicar test file is used to check if antivirus software file
scanning is up and running. Online Scanner detects the traces malware leaves in
the system: memory signatures, registry keys, system launch points, and so on.
Online Scanner does not think Eicar is a threat when it is simply stored as a
file. To make Eicar look like malware, create a launch point:
Store the file locally;
for example, as
Create a random-named
string variable in the registry under
HKCU\Software\Microsoft\Windows\CurrentVersion\Run pointing to c:\windows\eicar.com
After that, Online Scanner finds Eicar as a system-wide infection.
Running Online Scanner on
Windows 8.1 when UAC is off
When User Access Control is off (the lowest position of the slider
in the UAC Settings dialog), a non-admin user cannot perform a scan at all even
if they run it as an administrator. Online Scanner terminates the scan and
shows an error. To make it running, set UAC on.
Online Scanner does not
start when Internet and local intranet security levels are set to High
The Online Scanner user interface uses the functionality of an
Internet Explorer Server object. To allow Online Scanner to operate, you must
set IE settings to default:
In the browser go to
Tools > Internet
Select the Security tab.
Set Internet and Local
intranet security levels to Medium.
Online Scanner does not
start in Windows Rescue mode
Online Scanner cannot be run in Windows Rescue mode or Rescue mode
Online Scanner and ASUS
AI Suite 3
If ASUS AI Suite 3 is running when Online Scanner scans the memory,
the system may freeze. To workaround the issue, stop ASUS AI Suite 3 for the
time of the scan.