F-secure SAFE - Manual Scan - Freezes Computer.

patcg

The Computer freezes when performing a manual scan.  It gets to 10% or 20% and then freezes. It is not responsive at all. I can do nothing so have to perform a hard reset using the power button.

 

It fails whilst trying to scan memory.  Usually this is svchost.exe on various PID numbers.  I captured the PID numbers prior to the software failing using tasklist and identified that it was failing on wpnservice.exe.  I turned that off and re-run it. Now it freezes on dashost.exe. Unfortunately I cant turn this off as it is a core microsoft file.

 

Been running the F-secure-SAFE since 1st July. It is just the manual memory scan which freezes; every time. It has never worked.  I can manually scan a files on the file system (hard disk) ok.

 

Like the software. Hate this bug!  Look forward to a solution .

 

Here is the system details.

 

Windows 10 Pro.

F-secure-SAFE- ISP Vodafone version.

Antivirus 17.215.129

Family Rules 2.215.7452.4118

Common Component Framework 3.15.285

Uninstalled F-secure-SAFE and re-installed it.

Windows updated today with the latest updates: Feature update, version 1803.

 

 

Ukko

Hello,

 

Sorry for my reply. I'm also only F-Secure user (their home solutions).

There was such discussion (your description with 'related' view maybe):

https://community.f-secure.com/t5/F-Secure-SAFE/Manual-scan-freezes/m-p/101888

 

Maybe it is good to try contact F-Secure Official Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

because it was 'fix/useful' with noted topic.

 

Thanks!