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My wife bought me a account on f secure. On her phone She is also using here email. She never got the code f secure safe. Money drawn, no code  

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  • UkkoUkko Posts: 2,999 Superuser

    Hello,

     

    Sorry for my reply. I'm also only F-Secure user (their home solutions).


    @Q43B40ZQ wrote:

    My wife bought me a account on f secure. On her phone She is also using here email. She never got the code f secure safe. Money drawn, no code  


    I think that most useful with such situation is an official F-Secure Support Channels (chat as example):

    https://www.f-secure.com/en/web/home_global/contact-support

     

    But just as generic suggestions and my own feelings:

    -> did you mean 'purchasing' F-Secure subscription (or it is indeed 'account')?

    -> does it was purchase from official F-Secure website (or its partners)? Or something else?

    -> does situation with view that F-Secure SAFE subscription is purchased, but mail-letters as confirmation of purchase are not visible/received? Did you check spam/junk folders or so?

    -> after login into your account (mail-address and password for registered account for this mail-address): does F-Secure SAFE (My F-Secure SAFE account) with information that there is trial?

     

    Thanks!

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Q43B40ZQ,

     

    As Ukko has suggested, please get in touch with our support team via chat or phone here as they can check on your purchase details and provide the further steps.

     

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