Code

Q43B40ZQ

My wife bought me a account on f secure. On her phone She is also using here email. She never got the code f secure safe. Money drawn, no code  

Ukko

Hello,

 

Sorry for my reply. I'm also only F-Secure user (their home solutions).

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@Q43B40ZQ wrote:

My wife bought me a account on f secure. On her phone She is also using here email. She never got the code f secure safe. Money drawn, no code  

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I think that most useful with such situation is an official F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

 

But just as generic suggestions and my own feelings:

-> did you mean 'purchasing' F-Secure subscription (or it is indeed 'account')?

-> does it was purchase from official F-Secure website (or its partners)? Or something else?

-> does situation with view that F-Secure SAFE subscription is purchased, but mail-letters as confirmation of purchase are not visible/received? Did you check spam/junk folders or so?

-> after login into your account (mail-address and password for registered account for this mail-address): does F-Secure SAFE (My F-Secure SAFE account) with information that there is trial?

 

Thanks!

[Deleted User]

Hi Q43B40ZQ,

 

As Ukko has suggested, please get in touch with our support team via chat or phone here as they can check on your purchase details and provide the further steps.