F-Secure Freedome does not launch at all.

yoshiokatsuneo

F-Secure Freedome does not launch at all.

If I run on the command line, I got error:

--------

~$ /Applications/Freedome.app/Contents/MacOS/Freedome

Assertion failed: (APPLICATION_PATH.length() > 0), function initialize, file /Users/mbbldr/jenkins/workspace/clp-client-desktop-mac/common/settingsmanager.cpp, line 292.

Abort trap: 6

--------

 

OS: macOS High Sierra 10.13.1

[Deleted User]

Hi yoshiokatsuneo,

 

Did you happen to see this error all of a sudden? Or was it after an upgrade?

 

Have you tried to uninstall and reinstall Freedome on this Mac?

 

yoshiokatsuneo

I just re-installed the latest version, and the issue happens.

(I'm not sure how to uninstall. So, I just re-installed.)

I'm not sure when it happens. In the past(some months ago), there was no problem.

 

chris_

I have similar issues after today's update.

 

After disconnecting, Freedome often doesn't work any more. I can either reinstall to start a VPN connection again, or I have to force quit 4 VPN processes from Activity monitor (which is more bothersome since I have to enter my credentials 4 times).

 

Did you guys change some stuff? I also see a user now named _fsvpn and a process called FSVpn Analytics Service. I disabled analytics in app and unchecked the service option during installation. What exactly is this?

 

chris_

After spending some more involuntary time with this, it seems that Freedome is broken at the moment.

 

I use the latest version on Mac (2.14.5108.0) and will try to revert to an older version via Backups.

 

Here is a video of what happens after a disconnect or me trying to switch a server:

 

Video Preview via Google

Näsäviisas

To Y.

I try to understand error text in first mail.
- file is settingsmanager.cpp, there is something on line 292
- and there is text: abort trap 6, whatever does it mean?
- is it possible in Mac to use command type?
- to find out, what is on line 292
- error affects on desptop, perhaps?

My thoughts
Näsäviisas

yoshiokatsuneo

I just run the command, and error message is from F-Seucre Freedome product. 

[Deleted User]

Hello yoshiokatsuneo and chris_,

 

Kindly get in touch with our support team via chat or phone as mentioned here in order to further troubleshoot on this issue.

yoshiokatsuneo

There was no response on the chat at all.

 

 

chris_

@Laksh

 

Chat has been unavailable so far.

 

Could you please send me a link to an install .pkg (Mac) for an older version (from maybe 3-4 weeks ago)?

Like mentioned and shown in my video, I can't disconnect or switch servers without much hassle right now and restoring an older version from backup didn't work.

 

 

chris_

Ok so, I got this resolved via Chat.

 

Reinstalling alone didn't help, I had to delete Freedome completely and reinstall, which fixed it.

[Deleted User]

Appreciate the update, chris_.

Glad to know the issue is now resolved.