Freedome support email address

Shigster Posts: 11 New Member

I just tried to send Freedome diag support file to the email address  It has worked in the past but now i receive the message below even thow my file is only 1.4MB is size.


what is a valid address i can use?


Dear F-Secure Customer,

The email could not be delivered to your intended recipient. The file that you are attaching is bigger than the maximum file size limit (10MB) allowable by our server. Please follow the below link for instructions on how to submit large files to us:  

Note: This is a system-generated message. Please do not reply to this email as it will be routed to an unmonitored mailbox.

Best regards,
Your F-Secure Team


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Shigster,


    I will pass on your feedback to the Freedome team.

    May I know why would you like to send the diagnostic file to the team? Do you have any issues with the product? If yes, you can contact our support here via chat or phone and also provide the diagnostic report for troubleshooting.


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