customer support may ask you to create and send an FSDIAG file to our technical
support. If the file size of your FSDIAG file is larger than 10MB, it is too
large to send by email. However, you can upload the file to our FTP site. Make
sure that you have a case number before submitting the file. You will receive a
case number in the email sent by our customer support.
Rename the FSDIAG.TAR.GZ
file on your desktop.
Right-click on the
file, and select
Add your case number
to the filename. Example: [Your case number here]_FSDIAG.TAR.GZ.
Right-click the Windows
Start icon, and
Explorer window opens.