Suscribtion will stop although my f-secure account are valid

Hi everybody

 

I have extended my f-secure subscription.

Now my devices report me that my subscription will stop in 20 days.

But my f-secure account says, everything OK my subscription is valid until November 2018.

I have reinstalled the f-secure safe but the problem persist.

 

Sorry for my bad English and thanks for helping.

paddy3

Comments

  • UkkoUkko Posts: 2,999 Superuser

    Hello,

     

    Good to re-check things like:

     

    --> does it was renew for previous subscription?

    Or, for example, trial-time switched to subscription (after ten days of trial)?

     

    --> maybe changes for device's count will be with delay. Good to re-check a little be later. Or how long it already?

     

    --> maybe possible to re-check that you run installers from My F-Secure Account portal; Or with proper logging during installation (like that installation and your 'My F-Secure Account with proper subscription-time' connected to one account).

    Also with mobile platforms - can be additional 'logging' step under application itself.

     

    Thanks!

  • RSTRST Posts: 2

    Hello,

     

    - It was a renewal of an existing subscription

    - It already exists for several weeks

    - I have already tried reinstalling my F-Secure from my online account, but the problem is still there.

     

    I will call next week the F-Secure helpline.

     

    Thanks

    Ukko
  • UkkoUkko Posts: 2,999 Superuser

    @RST wrote:

    Hello, 

    - It was a renewal of an existing subscription

    - It already exists for several weeks

    - I have already tried reinstalling my F-Secure from my online account, but the problem is still there.

    I will call next week the F-Secure helpline.

    Thanks


    Hello,

     

    Thanks for your response. And sorry for my ask.

     

    Just as clarification (if you want to answer; if not -> contact their direct Support Channels is always good step):

     

    --> You log-in to your My F-Secure Account - where expiration date with proper view?

    -->  Then you trigger downloading installer by "Add device" (for example) and choose "this device" (Windows/Mac) and your experience about installer name like "F-SecureSafeNetworkInstalelr_SubscriptionHashKey_.exe"? Or you run installer with common name and then (per request) log-in to your account during installation (this one - where proper view for expiration date).

    --> You run this installer as 'clean installation' for F-Secure SAFE (after uninstalling previous installation) and installed F-Secure SAFE with broken expiration date?

    --> Your experience about Android-device (as example) and you downloaded application from Google Play Market. Then (per request) log-in to your My F-Secure Account as activation for your installation. And after this step - application with broken expiration date?

     

    Thanks!

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