Why can't I get help from F-Secure?

Monday 11:53 a.m.  Chat service is not available.  The 1-866 phone number listed for US/Canada doesn't work from here (Canada).  My problem is very simple (transfering Freedome to a new cellphone), if only there was someone on the other end to answer my call.  How can I make contact with a real person?

Best Answer

  • LakshLaksh Posts: 4,428
    Accepted Answer

    Thank you for sharing the concern with us, LondonBobby. I have passed on your experience/feedback to our support team so that they can look on this further.

Answers

  • LakshLaksh Posts: 4,428

    Hi LondonBobby,

     

    I'm guessing the lines would have been busy during the specified timeframe. Have you got in touch with our support team for further assistance afterwards?

     

    If you would like to troubleshoot this issue further, please have a look at this article for the license transfer. If you have any questions, please post them here.

  • Problem solved via email, thanks.

    Still don't understand why the 1-866 phone number listed on the F-Secure website doesn't work from here, or why the chat service alternated between not available; and available only long enough to start a chat before the connection dropped.  I'll leave that to folks with a higher pay grade than mine to figure out.

     

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