Product key

ivanzg

Can you please tell me where do I enter license key for renewing the subscription?

Ukko

Hello,

 

This design can be with difference between solutions.

Does your experience about F-Secure AV/IS or F-Secure SAFE; F-Secure Freedome; F-Secure Key? or something else?

 

Maybe can be useful to find some information with Knowledgebase about your solution:

https://community.f-secure.com/t5/English/ct-p/english

Usually renewal-process articles should be available for certain solution's KB.

 

Thanks!

ivanzg

I'm askingg about F-secure License key. We have renewed subscription and now we have to enter new renewal key in server console so that our licences are valid, bud I don't see where (last year button was visible, but now i can't find it).

 

Näsäviisas

@ivanzg

 

One more question:

What is the application?

Name it.

Is it F-Secure's Home solution or on Business side?

You mentioned:"server console" > so is your application some of F-Secure's business solution?

KEY is one of many F-Secure's program. This is to clarify the meaning of word Key.

Or is it talking about licence code?

 

Asking

Näsäviisas

 

 

Ukko

Hello,

 

Just as addition to previous good reply (and as potential suggestion for common meanings):

 

--> if it will be with troubles to find tips with noted KB-articles or Online Documentation:

• https://help.f-secure.com/index.html#tab=home -- for Home Solutions;
• https://help.f-secure.com/index.html#tab=business -- for Business Solutions;

Should be useful to ask direct F-Secure Support Channels (chat or phone for Home-solution; chat/phone or ticket-request for Business-solution) for certified advice:

 

• https://www.f-secure.com/en/web/business_global/support -- Business Support page with abilities to use some options;
• https://www.f-secure.com/en/web/home_global/contact-support -- Home Support page (chat/phone);

---

Also maybe can be helpful to search community about related concern. For example, based on words 'we/server/console' - maybe it was indeed about certain Business solution (or as part of Provider/Partner/Operator's abilities); And with such situation -> possible to use next board:

https://community.f-secure.com/t5/Business/ct-p/Business_Security_Solutions

---

If there is something as F-Secure SAFE (and console/server-words can be about My F-Secure Account portal) -> previously it was noted that ability to renew (as button/place) can be visible only with certain count of days before expiration.

 

But for proper advice - good to known certain name of F-Secure solution ('in use'). And maybe version of it.

 

Sorry for my over-the-reply.

 

Thanks!

ivanzg

Thank you for your help.

Naga

EN13HD