Do I have to uninstall my F-Secure software before I install new Windows updates or perform a version upgrade?
Issue: Do I have to uninstall my F-Secure software before I install new Windows updates or perform a version upgrade? Resolution: There is no need to uninstall the software before performing a Windows upgrade or installing the latest Windows updates. However if for some reason your F-Secure software would get corrupted or…
Unable to access YouTube when F-Secure Internet Security or SAFE is active
Issue: F-secure SAFE or Internet Security stops YouTube from opening in the browser. Resolution: If you are unable to access Youtube, check if you have Content Filtering enabled and have selected to block Social Networks: * Open the F-Secure software's user interface on your computer * Navigate to Parental Control * Check…
Can you revive or reactivate a previously deleted My F-Secure account?
Issue: Is it possible to reactivate a My F-Secure account that I previously deleted? Resolution: Unfortunately not, as the deletion was confirmed to be permanent. Please consider opening a new account instead. Article no: 000023783
Facebook login for My F-Secure accounts discontinued
Facebook login for My F-Secure accounts discontinued This article applies to you if you use a Facebook login for My F-Secure. Due to changes in login requirements, logging in to My F-Secure using a Facebook login is no longer supported. This means that next time you log in to My F-Secure using your Facebook login, we ask…
I got an email from Cleverbridge, which instructs me to pay for an F-Secure product purchase, is this legitimate?
Issue: I got an email from Cleverbridge, which instructs me to pay for an F-Secure product purchase, is this legitimate? What / Who is Cleverbridge, and do I dare to pay order when they sent the email and not F-Secure? Resolution: Cleverbridge AG is an F-Secure online payment processing partner for all purchases made…
My F-Secure product blocked the download of Apache Open Office
Issue: I tried to download Apache Open Office, but my F-Secure product blocked the installation. Should this be fine to be installed? Resolution: Please make sure you are downloading the product from the right web site. If you have downloaded the product from a non-verified vendor, there might be the risk that there are…
How to change a sub-user's email login name in My F-Secure?
Issue: I have a new email address, how to change a sub-user's email login name in My F-Secure? Resolution: A sub-user is not able change their My F-Secure account's login email address. If you have a new email address and want to use it to login to your My F-Secure sub-user account, follow these steps: * Request the…
Phone scams and what to do if you think you are targeted
Phone scams and what to do if you think you are targeted Phone scams are unfortunately on the rise with scammers using social engineering to target their victims. At F-Secure, we have also noticed a steady rise in calls from worried customers, who have unfortunately fallen victim to this kind of fraudulent behaviour.…
Does F-Secure Identity Checker test leak my information?
Issue: After doing the F-Secure Identity Checker Test, we have started to receive Casino/Bitcoin etc. kind of spam. Is this pure coincidence or might it be that Facebook or something is leaking this information? Can this be somehow checked or is there a logical explanation? Resolution: It is a complete coincidence as…
Unable to update malware definitions on Windows device. Errors connecting to guts2.sp.f-secure.com - Connection failed Error 202, Update check failed, error=201 (timed out)
Issue: F-Secure product (SAFE or Internet Security) is unable to update malware definitions on Windows 7 and Windows 10 computer. The update log Aua.log shows an error appearing during connecting to the F-secure update server: * I: Checking for updates from guts2.sp.f-secure.com * I: Update check failed, error=201 (timed…