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Unable to access YouTube when F-Secure Internet Security or SAFE is active

Issue:

F-secure SAFE or Internet Security stops YouTube from opening in the browser.

Resolution:

If you are unable to access Youtube, check if you have Content Filtering enabled and have selected to block Social Networks:

Open the F-Secure software's user interface on your computer
Navigate to Parental Control
Check if the Content Filtering is turned on
If it's on, log in to My F-Secure
Select device and go to the Content Filtering tab
Click Edit and deselect Social Networks

Once turned off the Social Networks on Content filtering, the issue should be resolved.

Also make sure that you have the F-Secure Browsing Protection extension installed and activated in your browser.

If you are still encountering the issue, try to reinstall the F-Secure software:

F-Secure SAFE: https://community.f-secure.com/safe-en/kb/articles/6284-how-to-reinstall-f-secure-safe-for-windows
F-Secure Internet Security: https://community.f-secure.com/safe-en/kb/articles/6280-how-do-i-re-install-f-secure-internet-security-for-windows

Article no: 000022609