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What is the My F-Secure login confirmation email?
What is the My F-Secure login confirmation email? This topic provides information about the My F-Secure login confirmation email. Every time you successfully log in to your My F-Secure account with a new device, we send you a login confirmation email to ensure that it was truly you who logged in to the account. This…
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I can't install an F-Secure product on my Mac computer as it says after download: "The app can't be opened because it was not downloaded from Mac App Store"
Issue: I tried to download and install an F-Secure product (SAFE, FREEDOME, ID PROTECTION) on my MacOS computer, but I receive an error message stating: "The app can't be opened because it was not downloaded from the App Store" Resolution: As per Apple's support article, you can allow downloaded apps from either App Store…
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Testing Browsing and Tracking Protection with safe URLs
Testing Browsing and Tracking Protection with safe URLs This article gives information about the safe URLs that you can use to test the security features within our products. Our consumer products, such as F-Secure Internet Security, F-Secure Total, and F-Secure VPN protect you while browsing the internet with technology…
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When do my F-Secure Internet Security, Freedome VPN, ID Protection or Total subscription expire?
Issue: How to check when F-Secure [NEW] Internet Security, Freedome VPN, ID Protection Total or [OLD] Internet Security licenses expire? Resolution: If you have a yearly subscription for the F-Secure [NEW] Internet Security, Freedome VPN, ID Protection or Total, you can view the expiration date from the My F-Secure portal:…
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What changed after Norton acquired Avira? Is my data still safe with F-Secure?
Issue: On 7 December 2020 NortonLifeLock announced to acquire German cyber security vendor Avira. How does this affect F-Secure? Resolution: On 7 December 2020 NortonLifeLock announced to acquire German cyber security vendor Avira. Though F-Secure is licensing Avira’s technology the acquisition has no impact on F-Secure’s…
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BLACK WEEK CAMPAIGN – can I renew F-Secure TOTAL as an existing customer with the discounted price?
Issue: I have an account in My F-Secure. How can I renew with the -50% discount on this page? https://campaigns.f-secure.com/blackweek/en/ Resolution: The offer that is valid for the Black Week, is for new customers and registrations only. If you have an existing subscription on your My F-Secure account, you will not be…
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I have a valid subscription but it shows that "Your account has been suspended".
Issue: When I log in to My F-Secure account, on the left-hand corner when my subscription info is displayed, I can only see "Your account has been suspended". F-Secure SAFE on my devices shows that my subscription is not valid anymore, even though it should be. Resolution: Account suspension usually occurs if there is a…
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I sent an invite to my family member/friend to add them as a sub-user to my My F-Secure account. What does the recipient need to do?
Issue: I sent an invite to my family member/friend to add them as a sub-user to my My F-Secure account. What does the recipient need to do? Resolution: Whenever your family member/friend receives the My F-Secure invitation email, they can follow these steps: * Open the invitation email that has the inviters first name in…
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When I try to log in to my My F-Secure account, I'm being asked to enter a code. What code should I enter?
Issue: When I try to log in to my My F-Secure account, I'm being asked to enter a code. What code should I put? Will I receive it via mail from F-Secure? Resolution: Mostly likely, it is prompted by a 2-step verification you had set up earlier. If you have a third party authentication application in use, such as Google…
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Can F-Secure resend the order confirmation or invoice email for an F-Secure product purchase?
Issue: Can F-Secure resend the order confirmation or invoice email for an F-Secure product purchase? Resolution: Please contact the F-Secure customer support, and they will resend the order confirmation. If the product uses a subscription code, it will be included in the order confirmation email. Article no: 000001151