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How can I check how many licenses I have remaining on my F-Secure SAFE, TOTAL or Internet Security subscription?
Issue: How can I check how many licenses I have remaining on my F-Secure SAFE, TOTAL or Internet Security subscription? Resolution: F-Secure SAFE: * Open F-Secure SAFE program on your device * Select My F-Secure * Log in with your email address and My F-Secure password * In the top right corner you can see how many…
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F-Secure Internet Security/SAFE/TOTAL expiry date or subscription details
Issue: How can I check my F-Secure Internet Security/SAFE/TOTAL subscription or expiry details? Resolution: For F-Secure SAFE, there are two ways to check your expiry date or subscription details: First way: You may check the expiry date by going into you My F-Secure account. * Login to my.f-secure.com * Once login you may…
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Is there a support form I can fill, or an email address I can send an email to, to contact F-Secure support?
Issue: Is there a support form I can fill, or an email address I can send an email to, to contact F-Secure support? Resolution: At the moment we focus on serving our customers via phone and online chat support, and we do not have a support form or direct email address for our customers to contact us. Feel free to contact…
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Do I have to uninstall my F-Secure software before I install new Windows updates or perform a version upgrade?
Issue: Do I have to uninstall my F-Secure software before I install new Windows updates or perform a version upgrade? Resolution: There is no need to uninstall the software before performing a Windows upgrade or installing the latest Windows updates. However if for some reason your F-Secure software would get corrupted or…
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Unable to access YouTube when F-Secure Internet Security or SAFE is active
Issue: F-secure SAFE or Internet Security stops YouTube from opening in the browser. Resolution: If you are unable to access Youtube, check if you have Content Filtering enabled and have selected to block Social Networks: * Open the F-Secure software's user interface on your computer * Navigate to Parental Control * Check…
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Can you revive or reactivate a previously deleted My F-Secure account?
Issue: Is it possible to reactivate a My F-Secure account that I previously deleted? Resolution: Unfortunately not, as the deletion was confirmed to be permanent. Please consider opening a new account instead. Article no: 000023783
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Facebook login for My F-Secure accounts discontinued
Facebook login for My F-Secure accounts discontinued This article applies to you if you use a Facebook login for My F-Secure. Due to changes in login requirements, logging in to My F-Secure using a Facebook login is no longer supported. This means that next time you log in to My F-Secure using your Facebook login, we ask…
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I got an email from Cleverbridge, which instructs me to pay for an F-Secure product purchase, is this legitimate?
Issue: I got an email from Cleverbridge, which instructs me to pay for an F-Secure product purchase, is this legitimate? What / Who is Cleverbridge, and do I dare to pay order when they sent the email and not F-Secure? Resolution: Cleverbridge AG is an F-Secure online payment processing partner for all purchases made…
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My F-Secure product blocked the download of Apache Open Office
Issue: I tried to download Apache Open Office, but my F-Secure product blocked the installation. Should this be fine to be installed? Resolution: Please make sure you are downloading the product from the right web site. If you have downloaded the product from a non-verified vendor, there might be the risk that there are…
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How to change a sub-user's email login name in My F-Secure?
Issue: I have a new email address, how to change a sub-user's email login name in My F-Secure? Resolution: A sub-user is not able change their My F-Secure account's login email address. If you have a new email address and want to use it to login to your My F-Secure sub-user account, follow these steps: * Request the…
