-
How to change mistyped sub-user's name details in My F-Secure?
Issue: I sent an invitation email to a sub-user via My F-Secure account and I mistyped the recipient's name. I tried to remove the sub-user and rewrite the name, but the mistyped name is still there. Resolution: You can request the sub-user to log in with the credentials received via email. Then the sub-user can click…
-
Taking 2-step verification into use in My F-Secure
Taking 2-step verification into use in My F-Secure This topic describes what to do to enable 2-step verification for your My F-Secure account. To be able to use 2-step verification, you need to install an authentication app, such as Google Authenticator or Duo Mobile, on your mobile device. If it's not already installed…
-
Best practices to increase the security of your My F-Secure account
Best practices to increase the security of your My F-Secure account This topic provides information on how to keep your My F-Secure account safe. We take your privacy and your account security seriously. We want to make sure that only you have access to your My F-Secure account. To increase the security of your account,…
-
What is the My F-Secure login confirmation email?
What is the My F-Secure login confirmation email? This topic provides information about the My F-Secure login confirmation email. Every time you successfully log in to your My F-Secure account with a new device, we send you a login confirmation email to ensure that it was truly you who logged in to the account. This…
-
I can't install an F-Secure product on my Mac computer as it says after download: "The app can't be opened because it was not downloaded from Mac App Store"
Issue: I tried to download and install an F-Secure product (SAFE, FREEDOME, ID PROTECTION) on my MacOS computer, but I receive an error message stating: "The app can't be opened because it was not downloaded from the App Store" Resolution: As per Apple's support article, you can allow downloaded apps from either App Store…
-
Testing Browsing and Tracking Protection with safe URLs
Testing Browsing and Tracking Protection with safe URLs This article gives information about the safe URLs that you can use to test the security features within our products. Our consumer products, such as F-Secure Internet Security, F-Secure Total, and F-Secure VPN protect you while browsing the internet with technology…
-
When do my F-Secure Internet Security, Freedome VPN, ID Protection or Total subscription expire?
Issue: How to check when F-Secure [NEW] Internet Security, Freedome VPN, ID Protection Total or [OLD] Internet Security licenses expire? Resolution: If you have a yearly subscription for the F-Secure [NEW] Internet Security, Freedome VPN, ID Protection or Total, you can view the expiration date from the My F-Secure portal:…
-
What changed after Norton acquired Avira? Is my data still safe with F-Secure?
Issue: On 7 December 2020 NortonLifeLock announced to acquire German cyber security vendor Avira. How does this affect F-Secure? Resolution: On 7 December 2020 NortonLifeLock announced to acquire German cyber security vendor Avira. Though F-Secure is licensing Avira’s technology the acquisition has no impact on F-Secure’s…
-
BLACK WEEK CAMPAIGN – can I renew F-Secure TOTAL as an existing customer with the discounted price?
Issue: I have an account in My F-Secure. How can I renew with the -50% discount on this page? https://campaigns.f-secure.com/blackweek/en/ Resolution: The offer that is valid for the Black Week, is for new customers and registrations only. If you have an existing subscription on your My F-Secure account, you will not be…
-
I have a valid subscription but it shows that "Your account has been suspended".
Issue: When I log in to My F-Secure account, on the left-hand corner when my subscription info is displayed, I can only see "Your account has been suspended". F-Secure SAFE on my devices shows that my subscription is not valid anymore, even though it should be. Resolution: Account suspension usually occurs if there is a…
