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F-Secure Internet Security/SAFE/TOTAL expiry date or subscription details
Issue: How can I check my F-Secure Internet Security/SAFE/TOTAL subscription or expiry details? Resolution: For F-Secure SAFE, there are two ways to check your expiry date or subscription details: First way: You may check the expiry date by going into you My F-Secure account. * Login to my.f-secure.com * Once login you may…
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Is there a support form I can fill, or an email address I can send an email to, to contact F-Secure support?
Issue: Is there a support form I can fill, or an email address I can send an email to, to contact F-Secure support? Resolution: At the moment we focus on serving our customers via phone and online chat support, and we do not have a support form or direct email address for our customers to contact us. Feel free to contact…
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Do I have to uninstall my F-Secure software before I install new Windows updates or perform a version upgrade?
Issue: Do I have to uninstall my F-Secure software before I install new Windows updates or perform a version upgrade? Resolution: There is no need to uninstall the software before performing a Windows upgrade or installing the latest Windows updates. However if for some reason your F-Secure software would get corrupted or…
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Unable to access YouTube when F-Secure Internet Security or SAFE is active
Issue: F-secure SAFE or Internet Security stops YouTube from opening in the browser. Resolution: If you are unable to access Youtube, check if you have Content Filtering enabled and have selected to block Social Networks: * Open the F-Secure software's user interface on your computer * Navigate to Parental Control * Check…
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Can you revive or reactivate a previously deleted My F-Secure account?
Issue: Is it possible to reactivate a My F-Secure account that I previously deleted? Resolution: Unfortunately not, as the deletion was confirmed to be permanent. Please consider opening a new account instead. Article no: 000023783
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Facebook login for My F-Secure accounts discontinued
Facebook login for My F-Secure accounts discontinued This article applies to you if you use a Facebook login for My F-Secure. Due to changes in login requirements, logging in to My F-Secure using a Facebook login is no longer supported. This means that next time you log in to My F-Secure using your Facebook login, we ask…
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I got an email from Cleverbridge, which instructs me to pay for an F-Secure product purchase, is this legitimate?
Issue: I got an email from Cleverbridge, which instructs me to pay for an F-Secure product purchase, is this legitimate? What / Who is Cleverbridge, and do I dare to pay order when they sent the email and not F-Secure? Resolution: Cleverbridge AG is an F-Secure online payment processing partner for all purchases made…
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My F-Secure product blocked the download of Apache Open Office
Issue: I tried to download Apache Open Office, but my F-Secure product blocked the installation. Should this be fine to be installed? Resolution: Please make sure you are downloading the product from the right web site. If you have downloaded the product from a non-verified vendor, there might be the risk that there are…
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How to change a sub-user's email login name in My F-Secure?
Issue: I have a new email address, how to change a sub-user's email login name in My F-Secure? Resolution: A sub-user is not able change their My F-Secure account's login email address. If you have a new email address and want to use it to login to your My F-Secure sub-user account, follow these steps: * Request the…
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Phone scams and what to do if you think you are targeted
Phone scams and what to do if you think you are targeted Phone scams are unfortunately on the rise with scammers using social engineering to target their victims. At F-Secure, we have also noticed a steady rise in calls from worried customers, who have unfortunately fallen victim to this kind of fraudulent behaviour.…
