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Standalone ID Protection reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure ID Protection reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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Autofill not working: F-Secure App Version 22.0.8325633 / Android 14
F-Secure Version: 22.0.8325633 Android API level 34 OS Version: 14 (2024-04-05) Device Google Pixel 6a and Samsung SM-A146P4 Autofill does not work. It used to work perfectly prior to being forced to switch from ID-protection app to F-Secure app. Autofill was enabled in F-Secure app and also in system settings (linked to…
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ID Protection
I tried to update my ID protection, but F-Secure page tells me that I do not have available licenses. So, have I understood correctly the new ID Protection app refresh correctly… I can't use ID Protection with laptop and phone without each having a separate Total lisence? When I bought ID Protection license I could use it…
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Vanishing passwords with new version 19.3
For both me and my mum a significant number of passwords is missing after the changeover to the new version of ID-Protection (version19.3). Usernames are still there. Updarte procedure: First I updated to the new F-Secure app on my PC. by adding a new device from my account and installed version 19.3. I synchronised…
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FS ID Monitoring bug with login mail entered: confirmation mail unnecessary
Hello, While configuring ID Guardian to monitor key accounts, I decided this time to include the email address I use to connect on my FS Protection portal. I got a mail to confirm the email address, which should not be received as the email address is already confirmed as being mine (same address to connect into my…
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Online payments: no payment card suggested
Hello, I have payment cards stored in F-Secure ID protection, in my Vault. I have opened F-Secure Vault I am at the payment page of a merchant, for example Amazon. In the online payment form, I am not prompted to choose a card from F-Secure (only from GPay). In other words, in payment forms I do not see the F-Secure icon,…
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Problems with password vault access from F-Secure app and subscription in ID-protection app.
Hi! On my Windows PC I still have the separate applications i.e F-Secure, Freedome & F-Secure ID-protection. In the F-Secure app, it shows that I'm logged out but everything still works and if I try to log in it tries to make me setup my computer for another user as it's already configured previously. I'm guessing this is…
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Chrome extention doesn't work
Since yesterday the browser (Chrome) extention doesn't work anymore on a macbook. When I copy the verification from ID Protection (version 4.200.577) into the extention it says: 'the password manager app is not running', also after reinstall the extention in the browser. passwords autocomplete, always works okay. Any…
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New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
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Support for Linux
Overall I'm happy with ID Protection, I've been using it for years so far, and I think the price is worth the product... BUT. I can't understand how is it that there is no Linux Client for ID Protection yet. I do use Linux quite heavily and It's quite frustrating not being able to use it. I've tried Wine, but it fails to…
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Bug reports: MacOS desktop app starts by itself + 1 more bug
On MacOS Ventura, the ID PROTECTION desktop app randomly starts by itself a few minutes after closing the app. Bug: After initially closing ID PROTECTION macOS desktop app, the application starts itself in a few minutes. Expected behaviour: I can manually pick when I want to launch the app, and it does not launch at other…
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ID monitoring & OTP and other feature suggestions
I appreciate the fact that you have detected sites that have accidentally leaked my account password. But now there are two problems: The first one: The website that leaked my account password no longer provides a member login system, nor does they have a member database. The second one: leaks from unknown websites, which…
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OneDrive Sync issues
The following error message appears in the task bar in windows 11. OneDrive – Personal Sync issues F-Secure ID PROTECTION. Ink No access permissions to the item. It appears that you do not have access permissions to the item. Ensure that you have the right permissions to allow the item to sync. Could you please help me…