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Network connection issue with Windows 10 when FREEDOME VPN is turned on
Network connection issue with Windows 10 when FREEDOME VPN is turned on This topic explains how to reinstall your network devices if you have network connection issues with FREEDOME VPN. Symptoms You are experiencing issues connecting to the internet when FREEDOME VPN is turned on. Diagnosis After upgrading from a…
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FREEDOME VPN installation fails on a computer with a ZoneAlarm firewall
FREEDOME VPN installation fails on a computer with a ZoneAlarm firewall This topic explains what to do if FREEDOME VPN installation fails on a PC with ZoneAlarm firewall. Symptoms If you have a ZoneAlarm firewall installed on your PC, this causes your FREEDOME VPN installation to fail. A FREEDOME VPN error message…
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FREEDOME cannot establish a VPN connection through a Sagemcom modem
FREEDOME cannot establish a VPN connection through a Sagemcom modem This topic explains what to do if FREEDOME VPN cannot establish a VPN connection if a Sagemcom modem is in use. Symptoms F-Secure FREEDOME VPN cannot establish a VPN connection through a Sagemcom modem when using FREEDOME VPN on iPad or iPhone. Diagnosis…
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Unable to connect to the internet after using the F-Secure Uninstallation Tool with FREEDOME VPN turned on
Unable to connect to the internet after using the F-Secure Uninstallation Tool with FREEDOME VPN turned on This topic explains what to do if you cannot connect to the internet after using the F-Secure Uninstallation Tool. Symptoms After you have run the F-Secure Uninstallation Tool with FREEDOME VPN turned on, your…
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Unable to access a device in my local network with the host name when F-Secure FREEDOME is turned on
Unable to access a device in my local network with the host name when F-Secure FREEDOME is turned on Symptoms When F-Secure FREEDOME is turned on, it may not be possible to access a device (for example NAS boxes, network printers, smart network appliances) in your local network with its host name. However, it is possible…
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Why does FREEDOME VPN not work in China?
Why does FREEDOME VPN not work in China? This topic explains why FREEDOME VPN does not work in China. Symptoms When residing in China, the FREEDOME VPN app often cannot connect to any of the FREEDOME VPN servers. Occasionally, some of the FREEDOME VPN locations may work, but often not. When residing outside China,…
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My FREEDOME VPN subscription code does not work
My FREEDOME VPN subscription code does not work This topic explains why FREEDOME VPN sometimes does not accept the subscription code you have bought. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have bought an F-Secure FREEDOME VPN…
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My FREEDOME VPN promotional code does not work
My FREEDOME VPN promotional code does not work This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME…
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How can I turn off the FREEDOME VPN connection without the trust access being taken away?
How can I turn off the FREEDOME VPN connection without the trust access being taken away? This article only applies to Android devices. When FREEDOME creates a VPN connection for the first time, a dialog appears requesting you to trust the application. By trusting the application, you grant FREEDOME access to intercept…
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How do I install and activate F-Secure FREEDOME for Windows?
How do I install and activate F-Secure FREEDOME for Windows? This article applies to you if you have a standalone version of the F-Secure FREEDOME product. If you have a subscription with F-Secure TOTAL, see article How do I install FREEDOME VPN (TOTAL) on my PC? * On your computer, go to page…
