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Why does BBC iPlayer think I'm outside the UK even though I am using F-Secure FREEDOME VPN?
Issue: Why does BBC iPlayer think I'm outside the UK even though I am using F-Secure FREEDOME VPN? Resolution: BBC has started to block VPN users, including F-Secure Freedome users. We have limited possibilities to prevent external 3rd parties from blocking our service. There are multiple ways how such blocking can be…
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Freedome app missing from google play store
Issue: Freedome application missing from USA Google Play Store Resolution: Our FREEDOME app was not available for a period of time under the USA Google Play Store, but that situation has now been reverted and the app is now available again. Article no: 000024497
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F-Secure FREEDOME VPN shows expired on iOS
Issue: I cannot log in to My F-Secure TOTAL account in the Subscription tab in F-Secure FREEDOME VPN app on iPhone/iPad. What should I do? Resolution: Most probably you might have purchased our app via App Store or using the F-Secure TOTAL subscription before. There is a grace period to log out from the subscription for…
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I cannot send or receive emails when F-Secure FREEDOME VPN is turned on
Issue: I cannot send emails on my Windows device when F-Secure FREEDOME VPN is ON Resolution: If you use F-Secure FREEDOME VPN, you may notice that you are unable to send email any more, although you can still read email normally. Email is typically sent via a protocol called SMTP (Simple Mail Transfer Protocol.) To…
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I am trying to renew F-Secure FREEDOME with the discount on the F-Secure web page, but when I click to the next page, then the discount is not listed on the price?
Issue: I am trying to renew F-Secure FREEDOME with the discount shown on the F-Secure web page, but when I click to the next page, then the discount is not listed on the price. Resolution: The discount is only valid if you are physically located at the same location as the localization of the F-Secure web page. So if you…
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Limited network availability warning shown with FREEDOME VPN
Limited network availability warning shown with FREEDOME VPN In some situations, after working normally for a while, Windows may display a warning about limited network availability. Symptoms There is a yellow exclamation mark on the network icon in the Windows system tray. Most of the network connectivity seem to work,…
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Can you reset my F-Secure Freedome code?
Issue: I can't remember which devices were under my F-Secure Freedome code. Can you reset my code so I can get all my licenses covered? Resolution: No, unfortunately that is not possible. Please follow the guidance in this article:…
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How to cancel F-Secure FREEDOME VPN subscription?
Issue: I am due to renew F-Secure FREEDOME VPN subscription, how can I cancel the F-Secure FREEDOME VPN subscription? Resolution: If you have a My F-Secure account, you can log in to your account and check whether the subscription is set on auto-renewal. * Log in to My F-Secure. * On the top of the screen you will see when…
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F-Secure Freedome is blocking certain app (YouSee Tv & Film TV2). What can I do?
Issue: Freedome blocks a certain TV channel (TV2) on my PC, mobile and tablet. I try to use YouSee TV & Film app. How can I bypass this? Other apps are blocked as well. Resolution: It is possible that the service provider has blocked the usage of VPN when you try to access the content. Please disable Freedome to use it. If…
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I cannot select "OK" to approve F-Secure FREEDOME VPN connection request on my Android device
Issue: I cannot select "OK" to approve F-Secure FREEDOME VPN connection request on my Android device. Resolution: When F-Secure FREEDOME attempts to create a VPN connection for the first time, you will get a dialog where FREEDOME asks for your permission to intercept all network traffic. This may also appear after your…
