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Why am I unable to access Yle Areena (areena.yle.fi) when using F-Secure Freedome VPN?
Issue: Why am I unable to access Yle Areena (areena.yle.fi) when using F-Secure Freedome VPN or Privacy VPN on F-Secure Total? Resolution: Yle has blocked users from viewing streaming content when connected through a VPN. We can unfortunately do nothing to change this, as it is YLE's decision to decide who can access the…
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FREEDOME VPN not working on a VMware Fusion 12 host on macOS 11 (Big Sur)
FREEDOME VPN not working on a VMware Fusion 12 host on macOS 11 (Big Sur) This topic explains what to do if the VPN app prevents network access when using VMware Fusion 12 on a host. Symptoms When you install the newest VMware Fusion 12 on macOS 11.0 (Big Sur) and there is a VPN app, such as FREEDOME, used on the host…
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How to activate F-Secure FREEDOME VPN subscription code on my Windows or Mac computer?
Issue: F-secure FREEDOME VPN says I only have 5 days of subscription time, but I already bought F-secure FREEDOME VPN subscription through your website. What should I do? Resolution: If you have bought F-Secure FREEDOME VPN from the F-Secure online store (or a voucher code from one of our reseller partners), you can…
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F-Secure FREEDOME VPN subscription code for multi devices give error message "could not verify the code"
Issue: F-Secure FREEDOME VPN subscription code for multi devices displays the error message: Could not verify the code when trying to activate subscription or the application is stuck in the verifying the code activation process. Resolution: There are two scenarios that can cause this error to occur: 1) You have an older…
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My FREEDOME VPN account ID does not work
My FREEDOME VPN account ID does not work This topic explains why FREEDOME VPN sometimes does not accept the account ID you have bought. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have bought an F-Secure FREEDOME VPN subscription. When you…
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How can I change my F-Secure FREEDOME VPN multi-platform subscription code to another?
Issue: How can I change my F-Secure FREEDOME VPN multi-platform subscription code to another if my current subscription is still valid and active? Resolution: Unfortunately there is no possibility to change a subscription code during an ongoing subscription until the current subscription is about to expire (less than 30…
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I bought a valid F-Secure TOTAL subscription or F-Secure FREEDOME license key but the F-Secure FREEDOME VPN app on iOS has expired. There's no option to log in or to enter a license key
Issue: I have a valid F-Secure TOTAL subscription or F-Secure FREEDOME license key, but F-Secure FREEDOME VPN says it's expired. The subscription page says "contact F-Secure" with no option to log in or to enter a license key. Resolution: Check that you do not have an expired F-Secure FREEDOME VPN subscription directly via…
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Samsung's Dual Messenger and LG's Dual App may prevent FREEDOME VPN from working
Samsung's Dual Messenger and LG's Dual App may prevent FREEDOME VPN from working This topic describes how to fix the issue in which Samsung's Dual Messenger or LG's Dual App prevents FREEDOME VPN from working. This issue occurs at least on some Samsung devices, including Galaxy S10, with the latest firmware updates (as…
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Restricted user profiles may prevent FREEDOME VPN from working on tablets and TV devices
Restricted user profiles may prevent FREEDOME VPN from working on tablets and TV devices This topic describes how to fix the issue in which restricted user profiles prevent FREEDOME VPN from working on some tablet and TV devices. This issue affects at least some Android tablets and TV devices with restricted user…
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I cannot renew my F-Secure Freedome subscription with a code
Issue: I used to have F-Secure TOTAL subscription on my Apple iOS device (iPhone or iPad). I bought an F-Secure Freedome subscription renewal code. When I go to the Subscription tab, the subscription is shown as expired and there is no place to insert the activation code. Resolution: To activate F-Secure Freedome: * Open…
