This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
There seems to be a new Netflix blocking technique. On some devices such as iPad the connection to Canada works well, but with Windows 10 device although the VPN is on and pointing to Canada I get the following error message:
'Whoops, something went wrong... Internet connection problem. An Internet or home network connection problem is preventing playback. Please check your Internet connection and try again. If the problem persists , please call Netflix Customer Support at 1-888-811-9842.
Error code: M7031-1105
According to some sources this is due to a different way how Netflix works - Netflix is using IP requests instead of domain name system requests. Is there any fix for the above mentioned problem?
Thanks for writing to us. I will get back to you via private message regarding this post.
I have sent a PM to you, JS7.
PM sent to you @blinkeye420
I'm also having the same problem for a few days. I have also tried with other countries unsuccessfully.
Thank you very much for your help.
Netflix has started to block VPN users, including our F-Secure Freedome customers. We have limited possibilities to prevent external 3rd party from blocking us. There are multiple ways how such blocking can be done. For instance, should someone want to block connections coming from our network addresses in their firewall, they are completely free to do so, and they do not need our permission to do that.
We expect customers to respect the terms of third-party services that they access via our services. The Terms of Service for F-Secure Freedome can be found here: https://www.f-secure.com/en/web/legal_global/terms/freedome
You could also contact Netflix to change their VPN blocking policy.
Reference to Netflix Help in regards to VPN blocking is available here: https://help.netflix.com/en/node/277.
Our Freedome application provides a safe and private access to the Internet, regardless where you connect from. It protects against “man-in-the-middle” attacks and securely encrypts your connection. Freedome also blocks trackers, prevents access to malicious web sites and gives you the ability to select virtual locations around the world.
As users start using more public WiFi networks, they are more open to attacks. We want to protect our users by providing a solution to secure these connections. A Wifi network may be easily hacked and may provide access to hackers to steal your data and snoop what you're doing online. With Freedome, you are protected from these scenarios.