Could not verify your code, please try again later.

mab199
mab199 Posts: 3 New Member
in Privacy VPN

I had trouble with my android device failing to connect so have uninstalled and reinstalled Freedome.  I now am unable to log back in using my three item subscription. 

 

Error message reads "Could not verify your code, please try again later"

 

Grateful for assistance please. 

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Comments

  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @mab199 

     

    F-Secure Freedome VPN standalone, which is the subscription you have, does not require any login. 

     

    Kindly click here to read this KB article on how to activate using a code.

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  • mab199
    mab199 Posts: 3 New Member

    I know,  it's the code that doesn't work and sends me that error message. 

     

    Any suggestions anyone? 

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  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @mab199 

     

    We will need to verify if you are entering the code correctly. Have you tried doing the same on another device to see if that works?

     

    Please note that the FREEDOME Code looks something like this XXXX-XXXX-XXXX and not the reference number that looks like 1XXXXXXX in your invoice. 

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  • mab199
    mab199 Posts: 3 New Member

    Good morning, 

     

    Yes it's the XXXX-XXXX-XXXX format code I'm using.  It's working correctly on 2 other devices and was working correctly on this device until I uninstalled and reinstalled the app.  I don't have a 4th device to test it on and don't want to log out on either of my other devices in case I lose access which I require for work. 

     

    Thanks, 

     

    Mark

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