Everytime I change wifis, for example when coming home from work or vice versa, freedome fails to connect. It tries for a while and then just turns off with a message "something went wrong" and tells me to send a diagnostics file via email. This has been happening for a few weeks now and it's really annoying, especially because if I don't remember to relaunch freedome it just leaves the connection unprotected. I have the killswitch turned off because leaving that on prevented my time machine back ups for some reason.
Using OS Sierra 10.12.6 and Freedome 2.20.5548.0
Where exactly do I send that FreedomeSupportInfo.zip file? Please fix this asap.
I might also add the issues that in addition to time machine back ups, killswitch also kills airdrop and that your chat support never seems to be available.
Welcome to F-Secure Community!
Have you tried to uninstall and reinstall Freedome and see if the issue persist ?
Have you tried to change locations and see if it helps?
Could you also check this KB article to set up the port configuration for Freedome on IOS?