Connection fails when switching networks

ÖÖÖÖ
ÖÖÖÖ Posts: 7 Observer
in Privacy VPN

Everytime I change wifis, for example when coming home from work or vice versa, freedome fails to connect. It tries for a while and then just turns off with a message "something went wrong" and tells me to send a diagnostics file via email. This has been happening for a few weeks now and it's really annoying, especially because if I don't remember to relaunch freedome it just leaves the connection unprotected. I have the killswitch turned off because leaving that on prevented my time machine back ups for some reason.

 

Using OS Sierra 10.12.6 and Freedome 2.20.5548.0 

 

Where exactly do I send that FreedomeSupportInfo.zip file? Please fix this asap.

 

Cheers

 

 

 

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Comments

  • ÖÖÖÖ
    ÖÖÖÖ Posts: 7 Observer

    I might also add the issues that in addition to time machine back ups, killswitch also kills airdrop and that your chat support never seems to be available. 

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi ÖÖÖÖ,

     

    Welcome to F-Secure Community!

    Have you tried to uninstall and reinstall Freedome and see if the issue persist ?

     

    Have you tried to change locations and see if it helps?

     

    Could you also check this KB article to set up the port configuration for Freedome on IOS?

     

    Thank you

     

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