Connection fails when switching networks

ÖÖÖÖ Posts: 7 Observer

Everytime I change wifis, for example when coming home from work or vice versa, freedome fails to connect. It tries for a while and then just turns off with a message "something went wrong" and tells me to send a diagnostics file via email. This has been happening for a few weeks now and it's really annoying, especially because if I don't remember to relaunch freedome it just leaves the connection unprotected. I have the killswitch turned off because leaving that on prevented my time machine back ups for some reason.


Using OS Sierra 10.12.6 and Freedome 2.20.5548.0 


Where exactly do I send that file? Please fix this asap.







  • ÖÖÖÖ
    ÖÖÖÖ Posts: 7 Observer

    I might also add the issues that in addition to time machine back ups, killswitch also kills airdrop and that your chat support never seems to be available. 

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi ÖÖÖÖ,


    Welcome to F-Secure Community!

    Have you tried to uninstall and reinstall Freedome and see if the issue persist ?


    Have you tried to change locations and see if it helps?


    Could you also check this KB article to set up the port configuration for Freedome on IOS?


    Thank you


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