Can't use 5 device license on iPhone, ID not valid

Aspirant

Can't use 5 device license on iPhone, ID not valid

Hi,

 

It seems like there is alot of trouble surrounding the licenses and it's not different for me.

 

I recently bought the 5 device license for Freedome. I'm using it on 2 Macs now and wanted to add my iPhone, but on iOS, I'm getting the message that the ID is not valid for the device.

Support chat couldn't help me.

 

I'm considering getting a refund.

 

Thanks

 

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Accepted Solutions
Community Manager

Re: Can't use 5 device license on iPhone, ID not valid

Hi Chris,

 

Since your app store subscription is valid until December 8th 2015, the Freedome application will be using the app store subscription till that date. The app store subscription will last until the end and then you can type in the multi device code only close to the expiry. That is the reason as to why the multi device code cannot be used currently in your iPhone since it already has the app store subscription in place.

 

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Community Manager

Re: Can't use 5 device license on iPhone, ID not valid

Hi chris_,

 

Have you purchased the App store license in your Iphone for Freedome? If yes, do you still have it or is it cancelled?

 

May I know how many months your app store license was purchased for?

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Aspirant

Re: Can't use 5 device license on iPhone, ID not valid

Hi Laksh,

 

Thank you.

 

Yes I did before.

The iOS subscription was for 1 year and it runs until December 8th 2015. 

Yes, I canceled the auto-renewal already in iTunes, before trying the new multi-device code.

 

Chris

Community Manager

Re: Can't use 5 device license on iPhone, ID not valid

Hi Chris,

 

Since your app store subscription is valid until December 8th 2015, the Freedome application will be using the app store subscription till that date. The app store subscription will last until the end and then you can type in the multi device code only close to the expiry. That is the reason as to why the multi device code cannot be used currently in your iPhone since it already has the app store subscription in place.

 

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

Aspirant

Re: Can't use 5 device license on iPhone, ID not valid

Hi Laksh,

 

Thank you, that's good to know.