Can't use 5 device license on iPhone, ID not valid

chris_ Posts: 12 New Member



It seems like there is alot of trouble surrounding the licenses and it's not different for me.


I recently bought the 5 device license for Freedome. I'm using it on 2 Macs now and wanted to add my iPhone, but on iOS, I'm getting the message that the ID is not valid for the device.

Support chat couldn't help me.


I'm considering getting a refund.






  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi chris_,


    Have you purchased the App store license in your Iphone for Freedome? If yes, do you still have it or is it cancelled?


    May I know how many months your app store license was purchased for?

  • chris_
    chris_ Posts: 12 New Member

    Hi Laksh,


    Thank you.


    Yes I did before.

    The iOS subscription was for 1 year and it runs until December 8th 2015. 

    Yes, I canceled the auto-renewal already in iTunes, before trying the new multi-device code.



  • chris_
    chris_ Posts: 12 New Member

    Hi Laksh,


    Thank you, that's good to know.

This discussion has been closed.
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