using on different laptops

Scholar

using on different laptops

Hi, I have f- safe through virgin media, I have installed on my pc and my husbans pc, on mine I have the options to scan etc. but on my Husbands pc I only get a message that all is OK. how do I get his to have the same controls and be able to scan etc.? there are 3 more licenses I wish to use on the childrens laptops but is there any point if they cannot be scaned 

. thanks for any advise you can give.

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: using on different laptops

The product and features should be the same on all (Windows) devices. I can only guess that something may have gone wrong with the installation on your husband's machine.

I would suggest reinstalling SAFE, making sure that any other security software has first been fully removed. There's a guide for Virgin Media customers at the top of this forum, which also includes a link to their uninstallation tool, which it might be worth running.

If the initial reinstall of SAFE doesn't fix things, then you may need to fully remove it, using the F-Secure Uninstallation Tool, reboot, then reinstall.

https://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

 

http://community.f-secure.com/t5/Security/READ-FIRST-Common-solutions/td-p/54453

 

View solution in original post

3 REPLIES 3
Superuser

Re: using on different laptops

The product and features should be the same on all (Windows) devices. I can only guess that something may have gone wrong with the installation on your husband's machine.

I would suggest reinstalling SAFE, making sure that any other security software has first been fully removed. There's a guide for Virgin Media customers at the top of this forum, which also includes a link to their uninstallation tool, which it might be worth running.

If the initial reinstall of SAFE doesn't fix things, then you may need to fully remove it, using the F-Secure Uninstallation Tool, reboot, then reinstall.

https://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

 

http://community.f-secure.com/t5/Security/READ-FIRST-Common-solutions/td-p/54453

 

View solution in original post

Scholar

Re: using on different laptops

Many thanks for reply.

I found that the little f-safe icon that came up ay bottom of screen had options for account or subscriptions, etc,  clicked on subs and it showed it was not installed on said pc and the option to install also. problem now sorted and fully working. I know now what to do on other laptops.

 

Superuser

Re: using on different laptops

Glad It's sorted. :)