f secure icon has a red x on it

Scholar

f secure icon has a red x on it

i went to the support page and it says to look at the trustee rapport, which i dont have.  It also says that if you don't have that to send in a service request.  Any ideas on what needs to be done.  I cannot update virus files, malware wont launch, full scann wont launch, 3rd part malware wont launch - are these all causes of what f secure has not addressed with me yet ?

6 REPLIES 6
Superuser

Re: f secure icon has a red x on it

License expired?

 

what does the red X tell you why it is red?

 

 

Matthias
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perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Champion

Re: f secure icon has a red x on it

Hi,

 

Matthias has a point you need to hover over the red cross and look what it is complaining about.

 

If you think somethink is wronk contact F-Secure support either via Chat or e-mail

 

 

 

 

Scholar

Re: f secure icon has a red x on it

Doesnt expire until 2012.

 

When I hover over it - first time it said virus and malware - malfunction.  After following some advice from Rapport and f secure customer service - it now says nothing.

 

I tried the online tools - and it comes up - unexpected error.

 

There is something that is stopping me from trying to discover the virus as it wont let any of the programs do a scan for it.

 

Advice ?

Superuser

Re: f secure icon has a red x on it

Hi,

 

try running the manual updater fsdbupdate9.exe from

http://www.f-secure.com/en_EMEA-Labs/security-threats/tools/definition-databases

 

BR

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

F-Secure Product Expert

Re: f secure icon has a red x on it

Hi smarshall,


Please try to scan your computer with EasyClean and see how it goes?


Best Regards,

Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Champion

Re: f secure icon has a red x on it

If you suspect a virus on the machine on option is to use rescue CD.

 

It boots a Linux and therefore can completly scan your drive.

 

 

Here is more information http://community.f-secure.com/t5/Protection/ANNOUNCEMENT-New-Rescue-CD-3-14-available/td-p/3327