f secure icon has a red x on it

i went to the support page and it says to look at the trustee rapport, which i dont have.  It also says that if you don't have that to send in a service request.  Any ideas on what needs to be done.  I cannot update virus files, malware wont launch, full scann wont launch, 3rd part malware wont launch - are these all causes of what f secure has not addressed with me yet ?

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