f secure icon has a red x on it

smarshall

i went to the support page and it says to look at the trustee rapport, which i dont have.  It also says that if you don't have that to send in a service request.  Any ideas on what needs to be done.  I cannot update virus files, malware wont launch, full scann wont launch, 3rd part malware wont launch - are these all causes of what f secure has not addressed with me yet ?

MJ-perComp

License expired?

 

what does the red X tell you why it is red?

 

 

2eemeli

Hi,

 

Matthias has a point you need to hover over the red cross and look what it is complaining about.

 

If you think somethink is wronk contact F-Secure support either via Chat or e-mail

 

 

 

 

smarshall

Doesnt expire until 2012.

 

When I hover over it - first time it said virus and malware - malfunction.  After following some advice from Rapport and f secure customer service - it now says nothing.

 

I tried the online tools - and it comes up - unexpected error.

 

There is something that is stopping me from trying to discover the virus as it wont let any of the programs do a scan for it.

 

Advice ?

MJ-perComp

Hi,

 

try running the manual updater fsdbupdate9.exe from

http://www.f-secure.com/en_EMEA-Labs/security-threats/tools/definition-databases

 

BR

Jayson

Hi smarshall,

Please try to scan your computer with EasyClean and see how it goes?

Best Regards,

Jayson

2eemeli

If you suspect a virus on the machine on option is to use rescue CD.

 

It boots a Linux and therefore can completly scan your drive.

 

 

Here is more information http://community.f-secure.com/t5/Protection/ANNOUNCEMENT-New-Rescue-CD-3-14-available/td-p/3327