already get reset, but cant open

Scholar

already get reset, but cant open

i got the sms.but i cant open it. neither open the message. is there any alternative way?

please.i need it urgent!

3 REPLIES 3
F-Secure Product Expert

Re: already get reset, but cant open

Hi azrina,

Thanks for your post.

I would suggest you to open a Support Ticket for further assistances:
http://www.f-secure.com/en/web/home_global/support/contact

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: already get reset, but cant open

That usually is the problem when you make a reset, but not to worry, this problem only last for a few minutes.

Scholar

Re: already get reset, but cant open

For this kind of problem you have to get in touch with customer service representative,in  the following e-mail address: mobile-support@f-secure.com

 

Please provide the following information:

1. Problem description

2. Phone model

3. The subscription code

4. The IMEI code of the phone (you will see it with code *#06#)

5. Your mobile telephone number in international format

6. The version of your F-Secure Mobile Anti-Virus

7. The firmware version of the phone (you will see it with code *#0000#)

8. List of all the other software that is installed in the phone memory

 

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