already get reset, but cant open

azrinaazrina Posts: 1
in F-Secure SAFE

i got the sms.but i cant open it. neither open the message. is there any alternative way?

please.i need it urgent!

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Comments

  • JaysonJayson Posts: 595

    Hi azrina,

    Thanks for your post.

    I would suggest you to open a Support Ticket for further assistances:
    http://www.f-secure.com/en/web/home_global/support/contact

    Thanks.


    Best Regards,
    Jayson

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  • klauzserklauzser Posts: 44

    That usually is the problem when you make a reset, but not to worry, this problem only last for a few minutes.image

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  • nayan007nayan007 Posts: 48

    For this kind of problem you have to get in touch with customer service representative,in  the following e-mail address: [email protected]

     

    Please provide the following information:

    1. Problem description

    2. Phone model

    3. The subscription code

    4. The IMEI code of the phone (you will see it with code *#06#)

    5. Your mobile telephone number in international format

    6. The version of your F-Secure Mobile Anti-Virus

    7. The firmware version of the phone (you will see it with code *#0000#)

    8. List of all the other software that is installed in the phone memory

     

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