already get reset, but cant open


i got the sms.but i cant open it. neither open the message. is there any alternative way?

please.i need it urgent!


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi azrina,

    Thanks for your post.

    I would suggest you to open a Support Ticket for further assistances:


    Best Regards,

  • klauzser
    klauzser Posts: 32 Observer

    That usually is the problem when you make a reset, but not to worry, this problem only last for a few minutes.image

  • nayan007
    nayan007 Posts: 41 Observer

    For this kind of problem you have to get in touch with customer service representative,in  the following e-mail address:


    Please provide the following information:

    1. Problem description

    2. Phone model

    3. The subscription code

    4. The IMEI code of the phone (you will see it with code *#06#)

    5. Your mobile telephone number in international format

    6. The version of your F-Secure Mobile Anti-Virus

    7. The firmware version of the phone (you will see it with code *#0000#)

    8. List of all the other software that is installed in the phone memory


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