Windows login issue [Solved]

F-Secure Product Expert
F-Secure Product Expert

Windows login issue [Solved]

 

 

Following a recent update to SAFE some customers on Windows 7,8 and 10, are now experiencing login failure which means they are now accessing the windows  through a temporary account. We are currently investigating the cause and will issue an automatic update to all affected users shortly.

 

Please rest assured that our users are still protected and are at no risk.

 



Best Regards

-Ben

_________________________________

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Community Manager

Re: Windows login issue [Solved]

Earlier today, we announced that we had encountered an issue with a recent update which meant that some Windows 7, 8 and 10 users’ accounts were opening with a temporary access profile. At no time were these users at risk, as they were still protected.

 

We’re pleased to report that we have now released a update which will rectify this problem. It will be downloaded and installed automatically within one hour. No user action is required.  

 

Update information: F-Secure Network Interception Framework Update 2016-09-23_01

6 REPLIES 6
Community Manager

Re: Windows login issue [Solved]

Earlier today, we announced that we had encountered an issue with a recent update which meant that some Windows 7, 8 and 10 users’ accounts were opening with a temporary access profile. At no time were these users at risk, as they were still protected.

 

We’re pleased to report that we have now released a update which will rectify this problem. It will be downloaded and installed automatically within one hour. No user action is required.  

 

Update information: F-Secure Network Interception Framework Update 2016-09-23_01

Scholar

Re: Windows login issue [Solved]

Hello,

In my case, this problem isn´t solved. I´m still having problems with my windows 10 accout.

You can see more detailed describtion here (in finnish):

https://answers.microsoft.com/fi-fi/windows/forum/windows_10-security/k%c3%a4ytt%c3%a4j%c3%a4profiil...

 

Regards

Mikko Vuorinen

Scholar

Re: Windows login issue [Solved]

any news about this?

F-Secure Product Expert
F-Secure Product Expert

Re: Windows login issue [Solved]

The fix released on Friday was a general fix and should have addressed the initail issue. 

 

However similar symptoms might have a seperate origin.

Please contact our support here if you are still having the same problem today with the all the latest updates installed. 



Best Regards

-Ben

_________________________________

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Scholar

Re: Windows login issue [Solved]

Thanks for your answers,

I did yesterday a whole re-installation for my computer and Windows 10. Now the system works fine, with SAFE installed. So I think there might have been some older issues with my Windows 10 that caused the problems.

 

Best Regards

Mikko

Scholar

Re: Windows login issue [Solved]

Thanks for your information.

 

I got this problem for Win10 in early Aug. and had reported to you and tried to figure out the problem with you. While I tried to reproduced the problem about two weeks ago, it was solved without problem. Thank you for your efforts.