What's the problem?

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What's the problem?

I have a subscription key on a card for a one year licence which I'm trying to get working, So I tried downloading the 'F-Secure Internet Security 2013 (Release 3)' from this website.

When I download it from the browser, it comes up with the usual 'Do you want to allow the following program to make changes to your computer' and once I click yes, this box comes up. Untitled f secure.png

 

After clicking 'Upgrade' it instantly pops up with ...

 

Untitled f secure 2.png

 

Can anyone help? I have no idea what the problem even is. If it helps at all, I also tried to download and install the trial version of F-Secure 2013, and after choosing to open and run the file, the same message about allowing this program to make changes to my computer comes up, and after I click on 'yes' nothing happens at all. It's as if you clicked cancel. You don't even get an error message.

I don't know if my issue is a widely known one which could have been solved easily, my apologies if it is.

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert

Re: What's the problem?

Hi joepantioni,

Please try to reinstall the program again by follow the steps below:
- Download and run the UItool.
- Run > regedit
- Remove the following registry keys:
          * # HKEY_LOCAL_MACHINE\SOFTWARE\Data Fellows
          * # HKEY_LOCAL_MACHINE\SOFTWARE\F-Secure
            OR 64-bit OS:
          * # HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Data Fellows
          * # HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\F-Secure
- Remove the F-Secure Installation folder in c:\Program files or c:\Program files (x86)
- Download and reinstall the Internet Security 2013.  

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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View solution in original post

1 REPLY 1
F-Secure Product Expert

Re: What's the problem?

Hi joepantioni,

Please try to reinstall the program again by follow the steps below:
- Download and run the UItool.
- Run > regedit
- Remove the following registry keys:
          * # HKEY_LOCAL_MACHINE\SOFTWARE\Data Fellows
          * # HKEY_LOCAL_MACHINE\SOFTWARE\F-Secure
            OR 64-bit OS:
          * # HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Data Fellows
          * # HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\F-Secure
- Remove the F-Secure Installation folder in c:\Program files or c:\Program files (x86)
- Download and reinstall the Internet Security 2013.  

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post