I'm a little surprised that you weren't asked to Submit a Sample of the program exe file, in order for the labs to whitelist it, as I would have thought that to have been the easiest solution.
When speaking to their staff / Customer support, I clearly gave them all info - as well as being very clear conc. what program it concerned. I guess that F-Secure ought to have access to all installation files, as well as the complete program - for their own ability to create an anti-Virus program that would allow installation of a program that's been sold all over the world, probably in thousands of ex.
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