Uninstall and reinstall.

EJB
Supporter

Uninstall and reinstall.

Laptop, Windows 7, F_Secure Internet suite.

Machine running at over 50% CPU.....trying to resolve on another forum.

F-Secure seems to be only the launch pad as the 'whirlygig' appears, rotates very quickly and just continues rotating.

It will not uninstall for me to reinstall.

I will try and attach an fsdig file,,,,but can't see an 'attachment' button? 

1 ACCEPTED SOLUTION

Accepted Solutions
EJB
Supporter

Re: Uninstall and reinstall.

All OK...Thanks for your help.

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8 REPLIES 8
Superuser

Re: Uninstall and reinstall.

It might be worth trying the F-Secure Uninstallation Tool which should uninstall it completely for you, then you can attempt the reinstall again.   

 

Not sure if I've misunderstood, but you can't attach an FSDIAG to a forum post.  You need to open a Support Ticket to do that.

EJB
Supporter

Re: Uninstall and reinstall.

FS is still actually running in the background!

EJB
Supporter

Re: Uninstall and reinstall.

Uninstallation tool or Fsdiag file....please advise.

Superuser

Re: Uninstall and reinstall.

If you want to uninstall, use the F-Secure Uninstallation Tool, and if you want to send in an FSDIAG, open a Support Ticket.

EJB
Supporter

Re: Uninstall and reinstall.

Thank you Simon support ticket initiated.

EJB
Supporter

Re: Uninstall and reinstall.

Due to other problems I have, via the uninstaller tool, I have removed Internet Security.......I may have to go through this procedure again.

I have a 2 year license for 3 machines.

Can you please indicate where I download Internet Security 15 from and do I need  a specific code....apart from my  Subs Key?

Thank You.

Highlighted
Superuser

Re: Uninstall and reinstall.

You can download the installer from here:

https://www.f-secure.com/en_GB/web/home_gb/downloads

I don't think you'll need anything other than your subscription key.
EJB
Supporter

Re: Uninstall and reinstall.

All OK...Thanks for your help.

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