Uninstall and reinstall.

EJB
EJB Posts: 40 Contributor

Laptop, Windows 7, F_Secure Internet suite.

Machine running at over 50% CPU.....trying to resolve on another forum.

F-Secure seems to be only the launch pad as the 'whirlygig' appears, rotates very quickly and just continues rotating.

It will not uninstall for me to reinstall.

I will try and attach an fsdig file,,,,but can't see an 'attachment' button? 

Comments

  • Simon
    Simon Posts: 2,674 Superuser

    It might be worth trying the F-Secure Uninstallation Tool which should uninstall it completely for you, then you can attempt the reinstall again.   

     

    Not sure if I've misunderstood, but you can't attach an FSDIAG to a forum post.  You need to open a Support Ticket to do that.

    EJB
  • EJB
    EJB Posts: 40 Contributor

    FS is still actually running in the background!

  • EJB
    EJB Posts: 40 Contributor

    Uninstallation tool or Fsdiag file....please advise.

  • Simon
    Simon Posts: 2,674 Superuser

    If you want to uninstall, use the F-Secure Uninstallation Tool, and if you want to send in an FSDIAG, open a Support Ticket.

  • EJB
    EJB Posts: 40 Contributor

    Thank you Simon support ticket initiated.

  • EJB
    EJB Posts: 40 Contributor

    Due to other problems I have, via the uninstaller tool, I have removed Internet Security.......I may have to go through this procedure again.

    I have a 2 year license for 3 machines.

    Can you please indicate where I download Internet Security 15 from and do I need  a specific code....apart from my  Subs Key?

    Thank You.

  • Simon
    Simon Posts: 2,674 Superuser
    You can download the installer from here:

    https://www.f-secure.com/en_GB/web/home_gb/downloads

    I don't think you'll need anything other than your subscription key.
    ChameniEJB
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