Showing results for 
Search instead for 
Did you mean: 

The key does not work


The key does not work

Yesterday we bought a new permeation key for up to 3 computers but when we write the code, we get error message. You can not complete the operation

Re: The key does not work

(I assume you're not in Beta program and you posted in the wrong board)


If you copy/paste the subscription key from the confirmation email, have you verified you only get the subscription key and not any other characters like space? It should be in a format like this: XXXX-XXXX-XXXX-XXXX-XXXX

Give Kudos to say "thanks". Click "Accept as Solution" to inform others when your issue's been solved
Need more help? Submit a Support Request or chat / call F-Secure support

Re: The key does not work

@Ellan81 @NikK 


Hi Ellan!  I've moved your post to the Home Security board.  Please follow-up on the discussion here :)


// Chrissy

Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.