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Subscription renewal nag screen

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Regular Member

Subscription renewal nag screen

Good afternoon

 

I am constantly receiving the subscription renewal nag screen. I still have thirty-eight days to go. Does anyone know how I can get rid of this very annoying and very intrusive nag screen? It is unacceptable that this screen constantly displays.

 

Philip

22 REPLIES
Superuser

Re: Subscription renewal nag screen

Hello,

 

Sorry for my ask. I'm also only F-Secure user.

 

Do you mean by "this screen constantly displays" that it not possible to minimize/hide/postpone?

OR it possible to close/hide/postpone such dialog/window, but it appears later (?!). And does it with F-Secure logos or so (not a system notification or something else) like 'notification'-window-state?

 

If second option -> maybe such screen with limitations about 'constantly'-status.

If I normally remember: should be with ?! each start load system or restart system (maybe with delay about some hours); And with 'common usage' it can be only 'once per day'; With less 'count' of days.

 

Situation that it start before 'month' or so -> maybe based on such points:

https://community.f-secure.com/t5/F-Secure-SAFE/I-can-t-find-the-renewal-button/ta-p/89399

(where we able to read words that possible to renew subscription ""... 45 days before license expiry, if you purchased the product online; ..."")


I'm not sure about any official and designed steps to 'ignore' such notification totally.

Maybe it possible to contact direct F-Secure Support Channel (chat/phone) and ask them about certified advice:

https://www.f-secure.com/en/web/home_global/contact-support

 

With another meanings:

 

--> Do you plan to renew F-Secure subscription?

If yes -> how I remember -> current 'days' (thirty-eight days) should be with save status and renewal time start later.

 

BUT Maybe with limitations (or exceptions); And possible to re-ask Support Agents (by chat/phone) for clarification such point (what will be if you "renew it today... does still valid days will add to your fresh subscription time or not"). There was such topic with some statements:

https://community.f-secure.com/t5/F-Secure-SAFE/Subscription-renewal-will-update/td-p/82393

 

If you do not plan to renew F-Secure Subscription.... maybe good to know:

 

-- how often you got this screen per day?

 

Maybe F-Secure able to improve such setting/situation.

 

Thanks!

Regular Member

Re: Subscription renewal nag screen

Hi Ukko

 

Yes I want to stop it from displaying. It should have a tick box that can be selected that says 'Tick to stop displaying this message' or something similar.  It pops up everytime I connect to the internet and numerous times during the day. F-Secure should and must give you the option of being able to stop it from displaying.

 

I did not purchase the product online. I purchased it via a compant called ISA based in Sandton, South Africa. They always email me a renewal quote during November.

 

This type of behaviour from a product does not encourage me to continue using it. It has the opposite effect.

 

Regards

Philip

Superuser

Re: Subscription renewal nag screen

Hello,

 

Yes I want to stop it from displaying. It should have a tick box that can be selected that says 'Tick to stop displaying this message' or something similar.  It pops up everytime I connect to the internet and numerous times during the day. F-Secure should and must give you the option of being able to stop it from displaying.

So.. just as clarification -- I'm also only F-Secure user (their home solutions) -- and it will be my own feelings/suggestions.

 

But it possible to re-check some meanings with Support channels (Chat/phone) OR can be response/attention by F-Secure staff under community-board too (later).

 

What I able to think about current description:

 

--> F-Secure own 'renewal' reminder about certain 'window'-notification. Such window should be with button "Close" or so. When you choose it -> it should not re-create 'window' too much briefly;

This is daily reminder (each day 'fresh count of remaining days')

 

--> Maybe it should not be visible many times per day (but it's possible based on certain steps; like log-out/log-in with different user's account, for example; OR some other steps).

With my feelings (about kind of 'common/expected' usage system) -> it should be 'once per day' with first session login (load system). Then can be limitations or exceptions (but I able to think that should be something as 'delay' for auto-reappear this window). 

 

--> I'm not sure about designed/official possibilities to disable such daily 'renewal'-reminder fully.

Except potential meanings with 'renew subscription' - if you do want renew it (your 'still active' days of current subscription should be added to fresh renewed time); But required official clarification.

 

If do not plan to renew it (after expire-state or close to end of subscription time)..... probably indeed good to have ability 'check' something for stop displaying reminder (with expectation that we do remember 'soon expired state').

 

As my own feedback: with current design --> what do you think: how many days can be enough for getting start to receive such reminder and when it will be not 'unwanted' for user? I mean currently -> it can be more than month of daily reminder.

 

Such 'large' count of days can be logical - if we do not want to remember certain date of expiration (but good to have some days before 'random'-expired for being with still protected systems).

 

But.. some other options like "postpone" reminder for some days (or disable/stop it) can be reasonable.

 

Thanks!

Superuser

Re: Subscription renewal nag screen

In my experience, the subscription reminder screen has only ever displayed once daily on initial boot up. I'm not sure if that has changed, but I certainly don't think that it should be popping up intermittently throughout the day.

 

One immediate solution, if you are intending to continue using the product, would be to renew the subscription. You would not lose any days, as the new subscription would start at the end of the old one. But, from what you have said, it may not be possible for you to do this.

Senior Member

Re: Subscription renewal nag screen

Hey,

Just out of curiosity, is this normal F-Secure product or some special ISA-branded one? Is this Internet Security style voucher-based product or SAFE-style account-bound product? Sounds like the root problem is expiration nagging intervals do not match *at all* with how your vendor wants to sell you the product licenses

Regular Member

Re: Subscription renewal nag screen

Hi Nanonyme

 

To the best of my knowledge they are the agents for F-Secure in South Africa. They sell the same genuine product which you can purchase direct from F-Secure. When I pay for my subscription the receipt and licence document has the F-Secure logo also it has links to various web pages on the F-Secure sight. The product installed on my PC and laptop gets all its updates from the F-Secure website.

 

Regards

Philip

Regular Member

Re: Subscription renewal nag screen

Hi Simon

 

It always displays at least once a day. Depending on how long I am connected to the internet it displays more than once. This is random though but still annoying.

 

Regards

Philip

Regular Member

Re: Subscription renewal nag screen

Hi Ukko

 

Yes postpone/disable/stop it are the options that I would expect the screen to have.

 

Regards

Philip

Regular Member

Re: Subscription renewal nag screen

Hi Simon

 

The normal one.

 

Regards

PhilipF-Secure Nag Screen.jpgF-Secure.jpg