Subscription Key Failure

Scholar

Subscription Key Failure

Hi, Can anyone help with the problem of the subscription key not validation on a widows 7 system. I find that I cannot  use a product I have purchased. I have telephoned the technicians & they have done a FSDIAG but nobody has replied as to the outcome. Have emailed & had no response. Tonight I have tried to chat online only to be disconnected three times without a technician being online. F Secure was recommended to me by a friend but this experience is not what I would call a good one.

16 REPLIES 16
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Superuser

Re: Subscription Key Failure

Hi, I don't think this is something we can 'fix' on the forum, but hopefully, an F-Secure technician will see your post, and respond in due course.  If you have a valid subscription, it may just be a case of having this reset by the support team.  Did you upgrade or uninstall / reinstall the product?  How long ago did you email them?  In my experience, they usually reply within 24 hours.

Scholar

Re: Subscription Key Failure

Sent the email on Sunday hoping for a response on Monday. Have had remote assistance & the technician could not validate the code but no one has suggested a new key code.

Aspirant

Re: Subscription Key Failure

I bought Internet Security 2013 in month April 2013 & its not working. 

F-Secure online chat is not helpful. 

Tell me how i can make it working....

Superuser

Re: Subscription Key Failure

KaKa_Spi, have you raised a support ticket for this issue?
Aspirant

Re: Subscription Key Failure

Yes i raised a ticket on 3rd September 2013 & still there is not reply or action regarding the subject. 

(SR ID:1-623900267)

Superuser

Re: Subscription Key Failure

Sadly, we can do nothing here, but hopefully one of the techies will see your post.
Aspirant

Re: Subscription Key Failure

I never ever saw any action by f-secure which helps.... & this is not good.... 

 

F-Secure is a good product but when good support is not there then its just waste of money & time....

F-Secure Product Expert
F-Secure Product Expert

Re: Subscription Key Failure

Hello KaKa_Spi,

 

The ticket with the Sr-ID provided seems to have been opened on 29th of August (with your email address) and the following answer was made a few hours after the opening by one of our agent.

 

>>>>>

With regards to your enquiry, your license key does not seem to be from our retail product. If you have purchased this from a reseller or distributor, please contact them for matters regarding your subscription key.

If you have purchased this directly from F-Secure's webstore, please provide us with the order number so that we may look up your purchase.

>>>>>

 

A follow up email was send to you on 3rd of September, but it seems we still haven't unfortunately received the requested information in our ticketing system.

 

Please try resending the requested documents/information so that the agent taking care of your case can investigate the issue further.

 

Thank you.

 



Best Regards

-Ben

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Aspirant

Re: Subscription Key Failure

this is sick.