Strange advice off F Secure

F-Secure Product Expert
F-Secure Product Expert

Re: Strange advice off F Secure

Hello Norman,

 

I have already reported this matter internally. It is under investigation and I'll update you on that if and when possible.



Best Regards

-Ben

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Superuser

Re: Strange advice off F Secure

@Ben is part of the F-Secure support team. I'm sure he / they will be onto this. Smiley Wink

As a rule, though, always check the url, and go via http://www.f-secure.com for support. :)

F-Secure Product Expert
F-Secure Product Expert

Re: Strange advice off F Secure

Hi Norman,

 

You might want to scan your system by running our Online Scanner.

https://www.f-secure.com/en/web/home_global/online-scanner

 

 



Best Regards

-Ben

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Aspirant

Re: Strange advice off F Secure

Hi Ben and Simon,

Thank you so much for trying to help and passing this on internally. Hopefully it might get resolved and I'll get my money back. I forgot to mention that JMK Technical who took over my laptop by remote, left quite a few little programmes inc one called 'trusted installer' hidden on the laptop after they said they'd finished. I deleted what I could find but still have a 'Command Prompt' in the Files that I cant delete.

Thanks again for the excellent help I've recieved from you.

Norman

Superuser

Re: Strange advice off F Secure

As well as running the F-Secure Online Scanner, as recommended by Ben, it might also be worth running a full scan with Malwarebytes, which I think you said you have installed.

I think you should try to remove everything they might have left behind, and I would also suggest that you might be wise to inform your payment card company, just to be on the safe side.
Superuser

Re: Strange advice off F Secure

@Ben - would a System Restore help in this situation, to before the Remote Access Session?
F-Secure Product Expert
F-Secure Product Expert

Re: Strange advice off F Secure

@Simon , that could indeed help the situation. As you said removing all that as been installed during the remote session in this case is essential.



Best Regards

-Ben

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Highlighted
Aspirant

Re: Strange advice off F Secure

Thank you Ben and Simon once again. Ive taken your advice and have done a system restore and also deleted quite a few little programmes that were hidden in the files. System restore unfortunately  didnt remove them as the only restore point was the same day this event happened. Ive also left a message for Barclays asking if I am covered  for this and told them F-Secure are looking into it thanks to help from you guys. I gave Barclays the url of that site pretending to be part of F-Secure aswell and I'm sure they'll agree it looked professional. Many thanks guys.

Norman

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Aspirant

Re: Strange advice off F Secure

Hello again Ben,

Sorry for the inconvenience but I closed this case too early and I really wanted to get some feedback from F-Secure . This   JMK company passing itself off as F-Secure anti virus support should not be allowed to hoax vulnerable  people.  Surely F-Secure should act on this and get them stopped. Can I trouble you to undo my case closed post please.  Thank you Ben & Simon for your help,

Norman

F-Secure Product Expert
F-Secure Product Expert

Re: Strange advice off F Secure

Hello Norman,

 

You do not need to worry this case has not been closed on our side (even if you accepted a solution) and we will continue our investigation on it internally. 



Best Regards

-Ben

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