Strange advice off F Secure
I am 70 yrs old and am not an expert with computers. Recently my laptop started getting slow & at least once a day I had the dreaded blue screen. I have F Secure Internet Security on my desktop PC but I didnt have it on the laptop even though I have a 2 yr licence for upto 3 computers. I did have an anti malware programme on the laptop which found 102 'objects' and 3 viruses which it quarantined. I then got intouch with F Secure via the instant messagin 'chat now' to ask how do I put their antivirus onto the laptop. She said she'd get an Engineer to ring me within 20mins. As promised the engineer rang and took over the laptop using remote control. I thought he was an F Secure engineer but found out later he was working for JMK Technical Services. Why did F Secure lady pass me onto a 3rd party? He then rang me to say that he'd found over 30,000 problems and the laptop was wide open for hacking . He asked if I banked or purchased things over the Internet & I told him I buy from Amazon & Ebay. He said that they are ok & the hackers hadnt got into there. He then told me he can put 35 engineers onto this problem to clear the 30000 plus problems but it will cost £79 ($130 US Dollars) . Being a Senior Citizen I was worried about being hacked so I agreed to pay. He then tried to talk me into paying something like £120 for a more comprehensive repair & said my laptop will then be as good as new. I declined & settled for the $130 repair. After thinking about this I think I've been hoodwinked. All I wanted was to put F Secure onto my laptop. He also removed my malware programme which held my History records showing it had just scanned & removed over 100 objects & viruses. When I re-installed it later all the history had gone .
What do you expert computer people think of this?
Thanks for reading this. I have now lost trust in F Secure & when it is up for renewal later this year I will consider another Anti Virus . I hope someone at F Secure reads this because it does seem a strange way to treat customers. Incidentally my laptop is no different but I do have F Secure on it now.